Firstsource Solutions has appointed Shamita Mukherjee as CHRO to drive HR strategy, workforce transformation, and employee engagement, aligning people practices with the company’s digital-first growth agenda.
Firstsource Solutions, a leading BPM and digital services provider, has appointed Shamita Mukherjee as its new Chief Human Resources Officer (CHRO). With extensive HR leadership experience across IT services and outsourcing, Mukherjee’s appointment reflects Firstsource’s commitment to building a people-centric culture while scaling global operations. Her mandate covers talent acquisition, learning and development, performance management, DEI, and employee engagement.
Firstsource, with clients across BFSI, healthcare, telecom, and media, operates in a sector where people capability is the cornerstone of service delivery. Mukherjee’s leadership will focus on embedding digital HR systems, analytics-led workforce planning, and leadership pipeline development. As the company advances automation, AI, and digital-first solutions for clients, her role will ensure the workforce evolves in step with technology, balancing operational excellence with employee well-being.
Her appointment underscores Firstsource’s strategy of making HR a business enabler for growth and resilience.
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