METRO Global Solution Centre India appoints Ruchi Dubey GPHR as Director – People & Culture

METRO Global Solution Centre India has appointed Ruchi Dubey GPHR as Director – People & Culture, aligning talent strategy with the center’s expanding mandate in technology, analytics, finance, and shared services. The portfolio spans workforce planning, hiring for niche skills, career frameworks, and manager enablement, so teams can grow without losing pace or quality. Dubey will modernize performance architecture around skills and outcomes, integrate learning pathways for engineering, analytics, and domain roles, and design succession plans that keep critical work resilient. Culture programs will focus on inclusion, wellbeing, and ethical standards, with practical policies that managers and employees can apply consistently. HR operations will move toward self-service and straight-through processing to reduce turnaround times for offers, movements, and approvals. Data will be the common language: real-time views of hiring velocity, time-to-productivity, retention risk, engagement, and internal mobility informing decisions. As METRO GSC deepens its partnership with global stakeholders, People & Culture will formalize playbooks for collaboration, feedback, and service expectations, turning learnings into standardized practices. Dubey’s goal is to make growth predictable, talent in the right roles, managers equipped to coach, and teams clear on goals, so the center compounds value for METRO’s global businesses.