RepuGen

Online Reputation

Positive Review Acquisition

70% of patients say online reviews are extremely important in selecting a new doctor. Acquire reviews from your happy patients to be the provider prospects choose.

Negative Review Protection

Unhappy patients tend to be the most vocal about their experiences. Identify unhappy patients before they post online and retain them by resolving their issues.

Consistent Review Generation

Did you know that 85% of patients say that reviews older than 3 months are obsolete? RepuGen assists you in getting regular reviews to stay relevant.

Online Reputation Monitoring

Monitoring your reputation has never been easier. Receive immediate notifications when you get reviews so you can easily keep track.

Reputation Management

Find and manage all of your reviews from one dashboard. Get useful reputation reports, easily respond to reviews, see where you started, and so much more.

Online Listing Consistency

Stand Out On Search Engines

Your NAP (name, address, and phone number) consistency is what ultimately decides where your business ranks in local search results. With NAP consistency, you can better stand out.

Grow Your Healthcare Business

The consistency of your NAP across review sites gives you the exposure you need to grow your healthcare business.

Ensure Your Listings Are Correct Across The Web

Quickly see where your NAP is inconsistent to assure accuracy on all the review sites you care about. Stop searching the web for all your practice’s listings.

Gain Access To Consistency Processes

Easily update, claim or create new listings with the help of our step by step guides.

Public Testimonials

Create Compelling Website Content

Place dynamic testimonials widgets on your site to show off your positive patient reviews from all over the web. Updates in real-time with new reviews!

Showcase All Your Reviews In One Place

From Google to Healthgrades to Vitals and more, reviews from all platforms will be located in one convenient page for patients to view.

Build Trust And Credibility

Social proof is everything in the digital age. Show prospective patients exactly what all your patients are saying about your care.

Rank On Search Engines

If a prospective patient searches for your practice on Google, your testimonials page can appear in the search results.

Patient Retention

Retain And Address Unhappy Patients.

Seamlessly address any unhappy patient's concern, so that they stay with your practice and become an advocate.

Improve The Patient Experience

Understand exactly what your patients are thinking the moment they leave your office. You’ll learn about your strengths and weaknesses to easily improve.

Keep In Touch

Engage with your patients on public review sites no matter what their sentiment. Easily post raving reviews to social media for patients to interact with.

Get More Referrals

Loyal patients can be one of your strongest marketing tools. Run an automated referral campaign to your happy patients for a win-win situation.

Patient Service Recovery

Streamline Your Patient Service Recovery Process

Not only will your outreach process be simpler than ever, but you and your staff will also have clear steps on how to respond to any negative feedback.

Get Notified Of Unsatisfied Patients

Never worry about leaving an unhappy patient unaddressed. Get any negative feedback sent straight to your inbox, so you can easily address it.

Document All Outreach Responses In One Place

Whether it’s survey feedback, a disgruntled review, or anything in between, your staff can respond and document their responses all within our platform.

Measure The Success Of Your Outreach

With our robust service recovery reporting, stay informed on how your team is addressing negative feedback.

Patient Satisfaction Insights

Gather Insights From Surveys And Reviews In One Place

Know exactly what your patients are thinking and feeling the moment they leave your medical facility.

Analyze Insights From Patient Feedback

RepuGen gathers genuine patient feedback and converts it into intuitive charts and reports.

See How Your Practice Is Performing In Every Department

With AI-based sentiment analysis, you can navigate through how your patients feel about the doctor, the front desk, or any other entity at your practice.

Discover Patient Sentiment Trends

Monitor sentiment trends to understand your strengths and weaknesses and better pinpoint areas for improvement.

Telemedicine Satisfaction Insights

We know practices have been implementing telemedicine services to stay connected. Find out whether your patients are satisfied with virtual visits and get more positive reviews.

Patient Satisfaction Timeline

Use Patient Profiles To Track Any Patient’s Journey

See trends in sentiment across appointments and the reason behind satisfaction or dissatisfaction at each touchpoint.

Schedule Automated Reports For Upcoming Appointments

The average doctor will see 20 patients per day. Use patient profiles to easily recall your patients’ previous experience from their last visits.

Analyze And Assess The Loyalty Of Patients

RepuGen can pull historical data into your account to immediately assess the overall loyalty of your patients right after signing with us.

Gain Insight Into Where An Experience Drops Off

Use trend reports to understand the sentiment of patients during particular time periods and identify where satisfaction drops off to help you improve.

Seamless Patient Engagement

Remind Patients Of Upcoming Appointments

Automate patient reminders through any channel to keep your patients on track. Receive daily appointment confirmation reports to keep your calendar full.

2-Way SMS

Move from automation to human interaction with real-time 2-way texting capabilities. Step in at any time to text one-on-one or compose new messages.

Seamless Scheduling

Patients are automatically directed to your calendar when they need to schedule or reschedule an appointment. Receive new appointment request notifications.

Show How Thoughtful You Are

Remind your patients that you care with customizable holiday/ birthday ecards. Use the broadcast messenger to send custom text/emails to patients at any time.