Benchmarking

Web Tools | Reputation Management Software

https://birdeye.com/

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Home Company BirdEye Product Benchmarking

Product Overview

Birdeye Benchmarking is a competitive benchmarking software that lets you view local competitor analysis through customer feedback Understand where you rank in your industry and leverage competitive insights to get ahead.

Specifications

Win with competitive benchmarking

Compare sentiment for products and services against industry leaders at a brand, national or local level.

Discover competitor sentiment trends before they do

Birdeye's proprietary Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.

Compare performance from every angle

Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment. Zoom in on verbatim snippets and full-text reviews to get the full story.

Competitive NPS insights

Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their promoters love about their business.