Chat Meter

Analytics and Insights

Analyze, visualize, and interpret metrics for Listings, Reputation, Social Suite, and more with Chatmeter’s insights and analytics solutions. From a quick snapshot of company-wide customer sentiment to a deeper dive into specific location-based metrics, empower your team to make informed choices that move your business forward.

Now There’s a Smarter Way to Listen

Your customers are telling you how they feel. Unlock the powerful insights to support your online brand vision throughout your organization. Decipher data and keep your team in the loop to increase transparency. Quickly schedule customized, location-specific reports to distribute across departments, locations, and regions to ensure that everyone has visibility throughout your enterprise. You create the exact reporting specifications. We’ll automate the rest.

Reliable Data. Accurate Reporting.

Trust comprehensive analytics and insights reporting to unveil key metrics from clicks, impressions, phone call requests, driving directions, photo views, and more. See which listings are succeeding, or falling short, and where you might need to rethink your current strategy. Chatmeter’s data warehousing process ensures top-tier accuracy in every report. Turn unstructured data into actionable, executive-level insights to give your team the intelligence they need to make informed decisions. 

Streamlined Integrations and Customizations

Access honest, unfiltered customer feedback to complement your company’s preferred Business Intelligence (BI) tools including Tableau, Domo, Spotfire, or Qlik. Get specific with your data by building queries that provide your BI team with the data necessary to develop difference-making business strategies.

Keep a Pulse on Local Customer Sentiment

Chatmeter’s Pulse sentiment analysis tool leverages AI and machine learning to reveal location-based trends in real-time. With Pulse, you can pinpoint issues before they get out of hand, and discover opportunities for employee training and accolades.

Listings Management

Seamless Customer Experiences

Reach the right buyers by giving them a frictionless digital customer journey from the start. Easily add and update location information, photos, menus, services, promotions, and more into your listings with a few clicks. Take advantage of Chatmeter’s optimization tools to identify how your listings can be improved for brand-building success. Then, draw on insights and observations based on data and analytics to take your listings to the next level.

One Click to Update 10 or 10,000+ Locations

With Chatmeter’s dashboard, it’s simple to create, update, and publish location listings. Edit one to thousands of online business listings in seconds, and when you need to edit every listing for holiday hours, inventory, or other reasons, the bulk editor gets it done in mere minutes.

We’ll Keep Your Listings Neat and Tidy

Manually checking your online listings for accuracy, or searching for missing and hidden listings is tough and time-consuming. Take that time back with Chatmeter’s dedicated Listing Specialists! These friendly experts are at the ready with answers to every burning question and possess a passion for getting your brand to wherever you want it to go.

Worldwide Listing Coverage 

Don’t let borders slow your growth. From your first hometown location to your 10,000th storefront overseas, Chatmeter makes it easy for organizations to manage, update, and analyze your online listings anywhere on Earth. Seamlessly stay on top of your brand’s online presence and visibility so your best buyers can find your locations anywhere, anytime right inside your Chatmeter dashboard.

Local Pages

Drive Engagement with Local Pages

Boost your search rankings on voice assists, local maps, and organic searches by optimizing your local landing pages. Energized and accurate local pages strengthen your unbranded keyword strategy to bring more customers through the door. Let us help you:

• Optimize your SEO to advance your content
• Develop your voice-search schema markup
• Create clear call-to-action buttons

Geolocation Makes a Difference

No matter where your customers go to search online, create a seamless online-to-offline customer experience with Chatmeter’s advanced geolocation tools. Get the right information in front of your customers every time, all the time with tools like:

• Automatic geolocation
• Autocomplete address search
• Advanced filtering and branded pins

Build a Better Buyer Journey

Chatmeter makes building local pages a breeze. Create 1000s of online local pages without extra resources. Build pages built from a spreadsheet, a doc, a napkin — anything! Achieve the perfect on-brand look for all your pages and integrate your social media streams. We support you with:

• Easy, open API integration
• Advanced analytics and reporting
• Quick sync to Chatmeter’s platform

Reputation Management

Pulse Sentiment Analysis

Filter through the noise and discover actionable insights with Pulse. Chatmeter’s AI-powered text and sentiment analysis engine intuitively reads, analyzes, and reports on millions of customer reviews about your brand. Pulse leads the industry with an accuracy score of 88%. With Pulse, you can uncover common sentiment themes and trends from your customer reviews and track review quantity and quality.

Rapid Review Response

Daunted by the need to respond to 100s, even 1000s, of online reviews? Speed up review response without more resources or extra billable hours. Our Suggested Response functionality uses Natural Language Processing (NLP) to deliver the perfect response to any review. With our software, you gain:

• A less than five-second response time per review
• Ability to choose from pre-written suggested responses
• Access to industry and sentiment-relevant NLP response options

Bulk Response Saves Time and Money

Overwhelmed by the number of online customer reviews that require a response? Relax! Our bulk response tool cuts the review response workload in half. Engage with more people in less time so you can dedicate yourself to what you do best—delighting your customers.

Grow With A Better Reputation

Do you really “get” your customers? Consider this scenario: a woman breaks down at the side of the road and pulls out her phone looking for “automotive service near me.” If she sees a review that suggests that your business has failed a previous female customer — you lose. Get access to the data and customer sentiment you need to capture more of your local market than the competition. We’ll show you how.

Social Media Management

The Social Suite

With our social solutions, communicate with followers and potential customers in every channel on one streamlined platform. Create, post, and schedule content across Facebook, Twitter, Instagram, Google Posts, LinkedIn, and more. Discover trending hashtags, track follower growth, and monitor your competitors’ social standing.

How Does Your Social Strategy Measure Up?

Chatmeter’s social media analytics measure your results and progress which can have a positive impact on your brand strategy. Track the social profiles for each of your locations and your overall corporate brand to gain a panoramic view of your social impact. Understand how you measure up against the competition via key engagement metrics including top-performing posts, trending hashtags, and more.