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About Unified Alerts
You can't act on what you don't know about. That's why targeted, actionable alerts are so powerful. They inform citizens about changes and events, enable and streamline operational processes, and deliver status updates and information digests to managers and decision makers. However you use them, you'll have access to our powerful toolset from wherever you are.
User Friendly
In minutes, citizens and staff personalize a user profile. We collect a bit of information about what content is relevant to them, let them choose how they want to receive alerts, and they're done!
Robust Matching
Our robust matching algorithms give you the power to target communications by location, service area/route or block, vehicle tag, and more. So each user receives only alerts that are relevant to them.
Smart, Flexible Triggers
You get scheduled, on-demand, and event-triggered alerting all in one place. Configure business rules to handle Holidays and other events, and your exception rules are automatically applied.
Multi-Channel Delivery
Citizens and staff get actionable information tailored to them via mobile alert, SMS, email or phone. You can also automatically post to your Social Media accounts.
Integration Ready
Our Robust APIs make it quick and easy to integrate your existing systems with Unified Alerts. User them to trigger targeted alerts, to add data to your dashboards, and more.
Easy Maintenance
Your team can securely author on-demand alerts, edit alert content, manage operations and admin users, and monitor activity from anywhere. We take care of everything else!
User Friendly
In minutes, citizens download the mobile app and setup a user profile. We collect a bit of information about what content is relevant to them, let them choose how they want to receive alerts, and they're done!
Personalized, Unified Schedules
In one glance, citizens can see a schedule of services personalized to locations they care about, like home and work. Click a service to get more info, or setup reminders so you don't forget to move you car and avoid a ticket.
Unified Alerts
Our Unified Alerts solution is fully integrated into MyDPW, delivering opt-in alerts and reminders through your branded mobile app and giving you powerful tools to target message delivery.
Turn Key
Quick-Configure Campaigns get you up and running fast. Add-on features, like Service Interruption Management, let you turn on powerful tools that work with everything else when you're ready.
Integration Ready
Our Robust APIs make it quick and easy to integrate with existing systems. Use them to push data to MyDPW and Unified Alerts or to pull data for dashboards, analysis and more.
A Growing Solutions Library
We're continuously improving and adding to our library of Citizen Experience campaigns, so you can partner with us to innovate new solutions and benefit from work we do on our own and with other partners at the same time.
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