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Comcate

CRM/311

Public Sector | Public Works Software

Product Overview

Boost citizen satisfaction & staff effectiveness with Comcate CRM/311.

Modernize your customer service experience from request to resolution with easy-to-use CRM/311 software from Comcate and redefine what it means to be a well-run agency for residents and staff.

Professional-grade power that’s easy for citizens and staff to use.

Watch how Comcate software streamlines Customer Relationship Management and see how a request seamlessly moves from submission to resolution.

Specifications

TIME-SAVING AUTOMATIONEssentialProfessionalEnterprise
Automatic submission categorizationxxx
Automatic assignment rulesxxx
Response templatesxxx
Integrate with Comcate productsxxx
Productized integrationsAdd-OnAdd-OnAdd-On
Work order management integrationx
SEAMLESS SUBMISSION MANAGEMENTEssentialProfessionalEnterprise
Database of contactsxxx
Location historyxxx
Activity dashboardxxx
Case filtering and exportsxxx
Request managementxx
MODERN MULTI-CHANNEL CITIZEN EXPERIENCEEssentialProfessionalEnterprise
Access-anywhere customer service portalxxx
Frequently asked questions (FAQs)xxx
Multi-channel supportxx
Track submissions statusxxx
App-like mobile experiencexxx
Multi-language supportxxx
SMS notificationsxx
Drop-in Knowledgebasexx
BUILT-IN-REPORTSEssentialProfessionalEnterprise
Basic reportsxxx
Department and workgroup breakdownsxx
View submission on a mapxxx
Executive reportsxx
GIS INTEGRATIONEssentialProfessionalEnterprise
Tap-to-select locationxxx
Address verificationxxx
GIS reportingxxx
Filter submissions by district or GIS attributexx
Auto-populate GIS attributesxx
POWERFUL CUSTOMER SATISFACTION TOOLSEssentialProfessionalEnterprise
Automated submission confirmationxxx
Automated submission updatesxxx
Automated SLA tracking & reportingxx
Automated satisfaction surveys & reportingxx
CALL CENTER TOOLS
Enhanced caller ID w/ historyAdd-OnAdd-OnAdd-On
Call center software integrationAdd-OnAdd-OnAdd-On
SCALABILITY & SECURITY
Auditable logsxxx
TLS encyptionxxx
Multi-region cloud backupsxxx
AWS GovCloud redudancy, reliability, and securityxxx
Single sign-on with Active Directory and OktaAdd-OnAdd-OnAdd-On
MANAGER TOOLS
Role-based user managementxxx
Out of office supportxxx
Department activity dashboardxx

Product Reference

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