Webchat

Engage on demand

Chat in real-time, conduct virtual consults, and even text leads 1:1 or in bulk after they’ve left your site to keep engagement and conversion high.

Convert leads with ease

Automatically funnel all your webchat leads into a single inbox to follow up and convert over text, social, email, and wherever is most convenient.

Free up your teams

Use AI and auto-response templates to scale your customer support and engagement without adding resources.

Live Chat

Connect in real time

Don’t wait. Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.

Smart Inbox

Control the conversation

Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.

Team Assignments

Simplify your team’s collaboration

Assign conversations to a team or individual to ensure the right person is following up.

Notifications

Stay on top of new leads

Instant notifications let you immediately route new business to the right teams, while the Birdeye Mobile App ensures you’re always ready to respond.

Response Templates

Save time with templates

Birdeye makes it a breeze to craft response templates for common questions and send templated requests for reviews, referrals, and more.

Rules-Based Auto Replies

Automate chat flows

Set up different welcome messages and auto-replies for when your agents are live, when they are busy, and for off-business hours to keep visitors engaged and informed.

Webforms

All your website leads in one place

Quickly convert prospects by sending webform leads directly to your Birdeye Inbox for personalized follow up.

Chat Bot

Auto respond to customer FAQs

Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.

Lead Capture

Create leads automatically

Focus on the topic at hand instead of fishing for contact details. With Webchat, every conversation starts with a form that captures a name and phone number so you don’t have to.

Text Follow Up

Follow up with ease

Don’t miss out on an opportunity just because a visitor abandons the chat. Simply follow up over text when the time is right to stay front of mind.

Files & Attachments

Make every experience effortless

Resolve customer questions faster by including attachments in your chats including invoices, receipts, screenshots, and more.

Reporting

Track chat performance

Get detailed reporting on chat conversations and filter by location or user to understand what's working and where to improve. You can also integrate with Google Analytics and other platforms to go even deeper.