Surveys

Send surveys that drive happiness and growth at scale

Send custom, low-friction, automated surveys. Use AI to uncover trends and learnings about your audience. Bring it all together to continually evolve your customer experience.

TEXT MESSAGE SURVEYS

Make it conversational

Send surveys that get a response, not an eye roll. Convenient and conversational, Pulse Surveys give you the ability to collect feedback and listen to VoC via text message — boosting response rates and providing real time insight.

Hard data. Easy learnings.

What to do with all your newfound customer sentiment data? Have Athena AI make it organized and actionable. Identify areas for improvement, stack rank your locations, and turn negative feedback into opportunities for growth with support tickets automatically pushed to the right people.

Transform responses into reviews and referrals

Birdeye Surveys is perfectly suited for the next generation of marketing. Because we go a step further, giving you the option to add referral and review requests at the end of every survey. Get Increased review volume, a boosted online reputation, and a steady flow of qualified leads — all driven by your happy customers.

Survey in seconds, not days

Birdeye makes surveys simple. Your teams can easily create custom survey types, segment by audience, automate survey requests based on pre-defined triggers, and send them all through text, email, or messaging apps.

Normalize your feedback

Multi-touch, omnichannel, and normalized, Experience Score is the all-in-one metric for capturing VoC and measuring customer experience. Turn surveys, text, chat, and more into signals to inform how you reach your customers.