Messaging

Web Tools | Reputation Management Software

https://birdeye.com/

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Product Overview

Birdeye Messaging is a communication tool to ensure you never miss a customer message. It offers you one inbox to respond to customers on the digital medium of their choice, be it text, Birdeye Webchat, social, video call, or email. Save time and effort with one platform to track all customer interactions, including Reviews, Referrals, and Surveys.

Specifications

The complete customer messaging platform for local businesses

Reach customers across text, social, webchat, and email, and collaborate with teammates all from a single inbox.

Effortless

Intuitive and organized, Birdeye Messaging makes it easy to engage customers on the medium of their choice.

Comprehensive

See all customer conversations in one place to get the full picture of your interactions across channels.

All-In-One

Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.

Reach customers everywhere

Goodbye phone calls. Hello conversations. Run your business on high-converting channels like text, Google, Instagram, Facebook, Webchat, and more.

Manage messages from one inbox

Organize messages by customer and channel. Add notes and flag conversations that need attention. With Birdeye, you have everything you need to stay on top of customer comms.

Engage customers at every stage

Collect payments. Build rapport with appointment reminders. Send review, referral, and survey requests. And manage it all through a single platform.

Connect on-the-go

Convenient for you. Timely for your customers. Our mobile app keeps you updated in real time — helping you engage and respond in just a few taps.

Reach more with less

Plug in to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.