AI Hub

Tools Used: VAPI + Make.com This project automates outbound phone calls at scale — sending 1,000+ AI-powered voice calls to contacts stored in a Google Sheet, without any manual dialing. It combines VAPI (an AI voice calling platform) and Make.com (a no-code automation tool) to build a fully automated outbound calling pipeline. 1. Google Sheet as the Data Source All contact data (names, phone numbers, custom variables) lives in a Google Sheet. This acts as the single source of truth — you simply populate the sheet and the automation handles the rest. 2. Make.com as the Automation Engine Make.com reads rows from the Google Sheet and triggers VAPI API calls for each contact. It handles the logic — looping through 1,000+ rows, managing batch sizes, handling errors, and updating call statuses back into the sheet. 3. VAPI for AI Voice Calling VAPI powers the actual phone calls. It uses an AI voice agent (with a configured script/prompt) to conduct real conversations — answering questions, collecting responses, or delivering messages — without a human on the line. 4. Status Update & Logging After each call, Make.com writes the call outcome (completed, no answer, voicemail, etc.) back to the Google Sheet, giving you a live call log. Key Capabilities Batch processing of 1,000+ contacts from a single sheet Personalized calls using dynamic variables (e.g., first name, appointment time) pulled from the sheet AI conversations — not just pre-recorded messages, but live interactive dialogue Real-time logging — call results written back to Google Sheets automatically Scalable — the same workflow handles 100 or 10,000 contacts Who This Is For This integration is valuable for businesses running appointment reminders, lead follow-ups, survey calls, event notifications, or customer re-engagement campaigns — any use case requiring high-volume outbound calling without a large human call center. Why This Combination Works VAPI handles the complex AI telephony layer, while Make.com provides the visual, no-code orchestration to connect it with everyday tools like Google Sheets. Together, they make enterprise-grade call automation accessible without custom software development.

AI Inbound Call Integration with CRM refers to the use of artificial intelligence to handle incoming phone calls and automatically connect that interaction data with a Customer Relationship Management (CRM) system like Salesforce, HubSpot, Zoho, or similar platforms. AI Side (Inbound Call Handling): The AI component typically involves tools like conversational AI, IVR (Interactive Voice Response), or voice bots (e.g., Twilio, Google Dialogflow, AWS Connect, or similar) that can answer calls, understand customer intent through natural language processing (NLP), collect information, and route or respond intelligently — without requiring a human agent for every call. CRM Integration Side: Once the AI handles or captures the call, it syncs data directly into the CRM — logging the call, updating contact records, creating tickets or leads, triggering follow-up workflows, and making that interaction history available to sales or support teams in real time. Why it matters: This kind of integration streamlines customer service, reduces manual data entry, ensures no lead or support case falls through the cracks, and gives teams full visibility into every customer touchpoint. use case you could mention: "When a customer calls in, the AI bot captures their details, identifies their query, and automatically creates or updates their record in the CRM — so when a human agent follows up, they have full context."

Our AI-enabled workflow systems streamline operations, improve decision-making, reduce downtime, and support data-driven manufacturing for high-performance adhesive and sealant production.

Designed and implemented an automated workflow to manage office Secret Santa and Secret Friend activities seamlessly. The system initiates participation through email, collects individual wish lists via structured input, and automatically routes each list to the assigned secret partner while maintaining complete anonymity. The automation eliminates manual coordination, ensures confidentiality, and streamlines the entire gifting process from signup to distribution.