Patient Experience

Product Features to Engage Your Clients

Engage Your Patients

Improve outcomes by empowering your clients to actively participate in their care.

Patient Portal

Secure, user-friendly technology that improves your efficiency and empowers your clients.

Engage Your Clients While Reducing Administrative Costs and Call Volumes

Valant’s integrated patient portal is a powerful tool that creates the best experience for your clients while saving your practice a considerable amount of administrative time.

Patients need to feel valued and treated like a partner in order to have a stake in their improved outcomes. Valant’s integrated patient portal increases engagement and client satisfaction which, in turn, may improve self-care and help your patients stick to their treatment plan.

Using Valant’s patient portal, your clients can take advantage of many self-service tasks including:

Confirm appointments

Request new appointments

Make payments online

Update demographic information

Securely message the provider

Participate in telehealth visits

Electronically sign intake paperwork and other forms

Complete outcome measures prior to their visit

Obtain a copy of signed forms

Obtain a copy of billing statements

And more

Fewer Administrative Calls

A day in a clinician’s office can be hectic. With the onslaught of administrative tasks, billing and customer service calls, it leaves little time in the day. Valant’s patient portal automates many of the repetitive and time-consuming tasks that patients and providers find tedious.

Once a patient’s portal is up and running, the Valant patient portal is meant to reduce clinic call volume by up to 50 percent, freeing up valuable time for your administrative staff.

Streamlined Intake Process

Valant’s patient portal enables you to automate parts of the intake process to drastically reduce the time required for clinical documentation.

Via the portal, patients can access and complete outcome measures and intake questionnaires. That data is automatically summarized and added to the patient note, eliminating the mundane work of manually restating the clients’ responses into a summary. It also expedites your ability to get clinically anchored prior to the visit, allowing you to maximize the time with your client during the appointment.

Easy Portal Account Administration

Creating a patient portal account is simple and easy. During the initial intake call, simply create a chart with the patient’s name and a bit of contact information. Once the initial record is created, it takes one to two minutes to walk the patient through the features, log them in with a validation code, and set their expectations. From there, your patient is set and can access the robust self-serve functionality.

Improved Patient Engagement

Patient engagement is an essential piece of the healthcare puzzle. Studies show that patient engagement goes up if a patient portal is easy to use, the provider educates them on how to use it, if it is personalized, and it gives the patient and provider the ability to share timely and pertinent information. With Valant’s integrated portal, you can effortlessly create all of these connections for your clients, empowering them to actively participate in achieving their own mental health outcomes.

Integrated eSignature

Secure, seamless electronic signature capabilities designed for behavioral health.

Operate Remotely and Streamline Your Intake Process

With electronic signature capabilities that are integrated into your EHR, your behavioral health practice can save time, reduce errors, and maintain record hygiene by automatically attaching electronically signed documents to the patient record.

Valant’s integrated eSignature solution will reduce the burden on your administrative team and enable you to customize your intake packets in whatever way best serves your practice.

Secure: Confidently adhere to HIPAA-compliancy regulations

Flexible: Customize forms any way you want with just a few clicks

Integrated: Save time, eliminate potential for error, and reduce your liability.

Ultimate Flexibility to Customize Forms & Intake Packets

Setting up your patient intake paperwork is a breeze. Simply upload existing PDFs to use as a starting point or create a new form from scratch. You decide where to put signatures, date fields, check-boxes and more. Once your forms are ready, you can group documents into custom packets for different client types, greatly simplifying the intake process for your staff.

Increased Administrative Efficiency

Because it’s integrated in your EHR software, signed documents are automatically filed in the patient’s chart, saving you time and eliminating room for human error. Easily monitor outstanding eSignature requests and trigger automated reminder emails right from the patient record.

Simple for Your Patients

Your clients will receive your eSignature request via email and complete their forms in the secure Patient Portal from any device they choose. Completed paperwork is automatically sent back to your practice and added to their patient record. Signed forms are accessible by the patient anytime via the portal, minimizing their dependency on your staff if they would like to access them later.

Telehealth

Integrated HIPAA-compliant telehealth technology.

Deliver Quality Care Anytime, Anywhere

Valant’s HIPAA-compliant telehealth allows you to schedule and launch remote visits, take notes, invite guests, and record patient data, all from within your EHR. Built exclusively for behavioral health practices, Valant’s integrated telehealth includes all the features providers need to create secure, interactive remote patient experiences.

With an integrated patient portal experience and appointment reminders, our solution makes it easy for your patients to join their virtual session with no additional software to download or links to track down.

Host Secure, HIPAA-Compliant Virtual Visits

Using a third-party telehealth solution can strain your administrative workflows and raise your security risk. When you receive patient documents through a separate telehealth system, downloading to your computer then uploading to your EHR increases your data liability.

Protect your clients’ privacy and eliminate risk to your practice by choosing a video platform designed for telehealth built into the EHR. Developed specifically for mental health visits, our telehealth solution includes extra safeguards such as advanced authentication on both the client and clinician sides to ensure sessions are compliant and secure.

Collect Payment Before Delivering Care

Our optional paywall feature allows you to collect patient payment before they can join the session. With integrated telehealth and credit card processing, you can ensure you are paid prior to delivering remote care.

Integrated Credit Card Processing

A seamless credit card processing solution saving your practice time, reducing errors, and providing peace of mind.

Simplify Your Ability to Take Credit Card Payments

Valant’s integrated credit card processing eliminates the hassle and administrative time it takes for your practice to process credit card payments, significantly reduces the potential for payment errors, and provides the online payment experience your patients expect from you.

Less Administration Time & Fewer Payment Errors

Cut payment processing time from nearly 4 minutes per transaction with a standalone credit card processing solution to just 30 seconds per payment with our integrated solution.

With Valant’s integrated credit card processing, data lives in a single system, reducing the places where data errors can occur. Data is entered just once, reducing the potential for typos and mistakes when running a payment or recording it.

Improved Data Security

Data is immediately encrypted at the time of entry and sits on a secure server, making it less susceptible to fraud or data breach. Valant customers with integrated credit card processing also receive financial coverage if a data breach occurs.

Superior Patient Experience

Patients can conveniently make payments and check account balances online, see when a payment has been applied, and save their encrypted credit card info to their account for future payments.

Transparent, Worry-Free Service

When you use Valant’s integrated credit card processing, there are no hidden fees, no set up fees, and no cancellation fees. You’ll know exactly what you are paying for with our transparent pricing that includes extras such as 24/7 merchant support services, PCI compliance support, online reporting and statements, and financial coverage if a data breach occurs.