Power Dialer

What is a Power Dialer?

A power dialer is an automated dialing software that allows agents to make outbound calls at their own pace and from any location. 

The main difference between a traditional dialer and a power dialer is the ability of the latter to automatically dial numbers based on predefined criteria. You don’t have to manually enter each number into your dialer as it will do this for you. This saves agents’ time and effort.

EVS7’s Power Dialer Features

Live Call Coaching

An essential supporting feature for contact center management is the ability to monitor and coach live calls. This helps you assess call quality, agent performance, and customer satisfaction.

Personalized Voicemail Drops

Save time, stay fresh, and leave the perfect voicemail every time by clicking to drop an instant message on their machine. Personalize before dropping to get more call backs.

Built to Scale

Take control of your leads with the built in CRM. Write notes, disposition calls, send emails and texts, and manage your team with advanced reports and coaching tools.

How Does a Power Dialer Work?

A power dialer calls numbers from a predefined phone list automatically. An agent will see the prospect’s information on the screen as the phone rings and can speak to the contact immediately after they answer.

If the power dialer reaches a number that is disconnected, busy, or unattended, it will automatically move to the next number on the list. An agent can click to drop a pre-recorded voicemail if an answering machine is reached.  

EVS7’s power dialer has some additional abilities:

Agents will also have the option to click to dial from the power dialer CRM, send emails or text messages, and follow up on callbacks.

Managers can create and update campaigns, upload and assign lead lists, view and export analytics data, and monitor and whisper coach during live calls.

Here is how you can benefit from a power dialer:

No wasted time on dialing numbers

Less room for human error

Prospects always speak to a live agent

Improves productivity by allowing the agent more time for selling

Agents can quickly set statuses and take notes while on the phone

No dropped calls

No delays at the beginning of calls

Valuable call data is collected

Power Dialer

Do You Need a Power Dialer?

A power dialer can help any sales team or call center improve their performance. When reps are making more calls, they’re more likely to be successful at closing deals. This is one reason why using a power dialer is so important for business success.

Sales and call center teams need a power dialer software because it helps them reduce time spent on redundant tasks, such as manual dialing.