Widgets

Customer Management | Ticket Support Software

https://www.wixanswers.com/

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Home Company Wix Answers Product Widgets

Meet your customers anywhere with the help widget
Pick your support channels, embed anywhere and create unlimited versions to support customers when and where they need you the most.
Help customers from anywhere inside your product
Give contextual support by always providing the right help articles in the relevant product flows.
Ensure your customers are successfully onboarded by having easily accessible guides during their set-up.
A fully searchable help center directly from the widget. You can add as many as you need.
Multiple channels, any combination
Email, live chat, callback or help center articles - choose which channels to add to each widget based on your needs, so customers can contact you in their preferred channel without leaving the product or website.
Help customers describe their issue
Customers don’t always know how to define their issue. Use custom fields, letting them choose from predefined options. Agents then get the necessary info to quickly provide accurate answers.

Build it for your needs
Your brand, your design
Change the design by adjusting theme, structure, colors and text. Custom CSS and JS are supported.
Custom HTML sections
Enhance your widget capabilities by embedding videos, iframes of external websites or special announcements.
Unlimited widgets
Place as many widgets as you need anywhere in the customer journey, inside your product or website.
Make it draggable
Customers can drag it anywhere on their screen so it won't conflict with site content.