Live Chat

Customer Management | Ticket Support Software

https://www.wixanswers.com/

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Home Company Wix Answers Product Live Chat

Product Overview

Get live chat for your business
Deliver immediate, personalized support with live chat software right from your Wix Answers platform.
Be there for your customers with live chat
Provide real-time support
Help your customers right when they need it.
Connect one-on-one
Care for your customers online with individual attention.
Boost customer satisfaction
Make your customers happier with the fastest online support
Go where the conversation takes you
Wix Answers makes it simple for you and your agents to see each conversation all the way through, no matter how a customer gets in touch—online web chat, call, email or social media. Smoothly transition between communication channels and get a single customer view in every chat so you never miss a detail.
Optimize your customer support with live chat
Automated routing
Assign chats to your support agents automatically based on subject, time, customer location and more so your agents can respond quickly.
Smooth teamwork
Add other agents to a conversation to resolve customer issues efficiently. your live chat software also prevents agents from answering a ticket at the same time.
Offline forms
Make it easy for customers to get in touch via chat, even when your business is closed. Create custom contact forms so you can follow up later.
Targeted messages
Transform prospects into leads. Set up your live support chat to reach out proactively based on who you’re talking to and their browsing activity.
Fully customize your live chat
Tailor every aspect of your live support chat to suit your business. Choose from different icons, fonts and colors and create a modern, professional customer live chat experience you can be proud of.
An essential part of your complete support solution
Live chat works in harmony with your complete Wix Answers suite. With easy access to your knowledge base software in every chat, agents can send support info right when customers need it. Your live chat software also comes built into your ticketing system, which helps you have one, smooth conversation with each customer across communication channels.
Create a short CSAT survey
You can constantly improve your chat support by letting customers rate their experience and even add a comment. Create your own survey title and ‘thank you’ message and a follow-up question for each rating. Keep track of your customers’ overall experience by viewing your CSAT scores in Chat Insights.

Specifications

Advanced live chat capabilities
Give your business limitless ways to support your customers with live chat.
Automatic greetings
Welcome visitors with a preset message at the beginning of each chat to get the conversation started.
Powerful APIs
Create custom input fields, set up triggered events in live chat and more with Wix Answers APIs.
Live-action dashboard
Monitor your customer chats in real time. You can also search chats by language or topic.
Multiple languages
Chat with your customers in their own language, no matter where they are in the world.
Internal collaboration
Tag support agents and post notes to solve customer issues as a team, behind the scenes.
Article sharing
Send customers support articles the instant they need them with your entire knowledge base a click away in every chat.
Business hours
Set up your live chat software’s hours of operation for each day of the week or make yourself available 24/7.
Fun emojis
Send your customers a smile with familiar, upbeat emojis. Choose from different expressions to add character to your chats.
App integrations
Access valuable customer info while you chat by connecting apps like Slack and Salesforce with Wix Answers.
Saved replies
Create canned replies for frequent requests and easily add them to chats with your own shortcuts.
File sharing
Attach files from your computer or cloud-based drive to any chat. You can also add images like screenshots to your reply.
Chat insights
Get clear analytics on all your chat metrics, filtered by specification, to track your KPI’s and make data driven business decisions.