KronoDesk

Help Desk

Customers can send, access, and check-in on tickets from the web or their email. Agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows.

Knowledge Base

KB articles are deeply integrated with the help-desk, so customers can get the help they need fast. Search and organization make it easy to find the right KB, every time.

Support Forum

With KronoDesk's support forums, your customers can help each other. And a central dashboard lets agents monitor posts at a glance. Stay in the loop on a particular thread or forum by subscribing (email or RSS).

Feeds Your Application Lifecycle

KronoDesk works seamslessly with SpiraTeam to provide an end-to-end flow of information from your customers to your developers and product managers. Customizable reports are the icing on the cake.