Patient Engagement

Challenges in the Traditional Way of Patient Engagement

No-shows and late cancellations are costly for providers both time and money-wise

Lack of robust mechanisms to relieve front desk burdens

Manually calling patients to alert them of upcoming appointments

High cost and low engagement with mailed patient satisfaction surveys

Too much time spent writing and mailing greeting cards to patients

Using unwieldy spreadsheets to maintain patient lists.

Highlights of HealthViewX Patient Engagement

2-way Messaging

Communicate in the patient's preferred mode and language with secured two-way SMS, automated calls (IVR), instant messaging or email.

Automated Workflows​

Personalized workflows that require patient input with custom communication based on care needs, and instantly document responses in your EHR.

View-Download-Transmit

Allow patients to view, download, and transmit lab results, discharge summaries, or other protected health information (PHI) to providers securely.

Patient e-Forms

Enable patients to electronically complete new patient forms, digital consent, health history, immunization records, medication lists, surveys, etc.

Notifications & Reminders

Engage patients with automated, personalized, and actionable communications at scale to significantly reduce operational inefficiency and costs.

Threshold Breach Alerts

Track and alert threshold breaches of key parameters including vitals, activities, sleep, medication compliance, pain, and much more.

Patient Self-scheduling

Configure appointment requests to go directly to specific office staff or book real-time appointments directly into the EHR/PM.

Engagement Dashboard

Built-in widget to see at-a-glance if patients have read SMS/alerts, submitted in-app questionnaires, and accepted/cancelled appointments.

Advanced Analytics

Improvise and deliver the messaging that drives financial and clinical results using the concrete data analytics on patient communication.

EMR/HMS Integration

Deep integration with the EHR enables closed-loop workflows, staff continuing to work within the EHR, and zero friction adoption.

Video Consult

Consult over video call. Save time and conveniently see a doctor online with almost zero waiting time.

Managing Self-care

Empower members to be in charge of their own health records, promote self-care and goals tracking.

SMS Library

Enable instant responses to patient queries using AI-driven conversational SMS library.

Patient Response Charts

Deliver messages to patients and populate intuitive charts with response data.

Outcomes of HealthViewX Patient Engagement

Life-time Relationship

Delivering a seamless care experience can help you convert first-time visitors into lifetime customers, build your patient base and support patient loyalty. Nurture the patient-doctor relationship in-between appointments and disseminate practice news, birthday greetings or alert notifications.

Education & Advocacy

Physicians can pre-select content for specific patients or conditions, and the system makes it available to your patients over their preferred channel. Let your patients know you’re thinking of them to improve patient satisfaction as well as drive more visits to your practice.