Field Service Management

ADVANCED DYNAMIC RESOURCE SCHEDULER (DRS)

Dynamic Resource Scheduling Software

DRS enables you to schedule field-based work in real-time to optimise your resources as the working day evolves.

Solution to optimise efficiency and delight customers

DRS allows you to seamlessly integrate appointed, planned and responsive, last-minute work across your field-based workforce. Allowing your team to meet all commitments, deliver excellent customer service, reduce travel time and costs, and ensure more tasks are completed in a single day.

Key capabilities

Dynamic Scheduling

Intelligent Appointments

Task Automation

Route Optimisation

Real-Time Management

Performance Tracking

Resource Optimisation

Text Messaging.

ADVANCED INFOSUITE

Business Intelligence Software 

Real-time visibility and greater insight delivers reduced costs, optimised resource allocation and improved productivity to enhance customer satisfaction.

Effectively manage the performance of your field-based workforce

InfoSuite is a Cloud-based reporting dashboard specifically developed for field-based organisations. It delivers reporting on every aspect of your operation, allowing your users to view information at a high level, as well as proactively resolve issues without impacting other scheduled work.

"InfoSuite allows us to gather and use data to monitor KPIs, including: appointments made and kept, no-access information, jobs completed, and individual worker performance tracking."

Key capabilities

Up-to-the-Minute Information

Demand Forecasting

Historical Reporting & Analysis

Customisable Dashboards

Minute-by-Minute View

Analytics Mapped to KPIs

Automatic Alerts

Benchmarked Analysis

Tracked Productivity Performance.

ADVANCED JOB MANAGER

Mobile Workforce Management Software

Gain visibility, streamline processes and empower operatives to manage field work more effectively.

Manage mobile teams more effectively

With our job management system, you can streamline processes to significantly drive productivity improvements and deliver more effective service. The software ensures that information flows seamlessly between office-based teams and field workers, and that managers gain real-time visibility.

"We now have far better visibility of capability and availability each time we book a home visit, which ultimately means that we can more easily work around what is convenient for our tenants.”

Key capabilities

Process Automation

Work Allocation

Data Capture

Real-Time Activity

Worker Location Visibility

Updates & Information

Mobile HR.

ADVANCED WORK HUB

Work Management Software

Unite your back office to key stakeholders, functions and resources.

Manage mobile teams more effectively

Pull disparate systems together to create a single view of data and tasks. This enables you to efficiently manage the job flow between central functions and your field-based workforce. Work Hub allows you to coordinate cases with multiple work items spanning various teams, departments or skills.

"Work Hub has enabled us to connect our entire workforce, from back-office teams right through to mobile workers. Staff can now share accurate, up-to-date information in real time."

Key capabilities

Dynamic Appointments

Resource Management

Stock Management

Real-Time Reporting

Work Order Management

Financial Management

Invoicing.

ADVANCED WORK HUB

Work Management Software

Unite your back office to key stakeholders, functions and resources.

Manage mobile teams more effectively

Pull disparate systems together to create a single view of data and tasks. This enables you to efficiently manage the job flow between central functions and your field-based workforce. Work Hub allows you to coordinate cases with multiple work items spanning various teams, departments or skills.

"Work Hub has enabled us to connect our entire workforce, from back-office teams right through to mobile workers. Staff can now share accurate, up-to-date information in real time."

Key capabilities

Dynamic Appointments

Resource Management

Stock Management

Real-Time Reporting

Work Order Management

Financial Management

Invoicing