Assist

Troubleshoot easily. No hassle. No clutter.

Support remote customers quickly through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote computers effortlessly. Completely secure and reliable.

Remote Support

On-demand or instant remote support sessions are essential when your remote customers prefer attended sessions or you support customers regularly across different networks.Learn more

File transfer

Send and receive files up to 2GB from your PC to other PCs connected across various networks.

Instant Chat

Offer personalized support to your customer by initiating a live chat while in a support session.

Schedule Sessions

Schedule remote support sessions at times convenient for your customers. Organize support sessions across various time zones.

Multi-Monitor Navigation

Easily work with multiple monitors. Navigate between multiple monitors of the remote computer without any hassle. 

Voice and Video Chat

Interact with your customers on voice or video chat during a remote support session to resolve issues faster.

Reboot and Reconnect

Remotely reboot the computer anytime during the session and automatically reconnect without having to terminate the active session.

Unattended Remote Access

Unattended access or unattended remote access helps you manage computers located anywhere even without the remote customer present at the other end. It works on both Windows and Mac and comes with multiple deployment options.Learn more

Remote Power Options

Achieve power actions such as shutdown, restart, log off, lock, hibernate, or standby without even having to start a remote access session.

Diagnostic tools

Helps you diagnose and manage your remote computers. Perform scheduled system diagnostics to prevent IT incidents.

Bulk Deployment

Save time by deploying the unattended access installer to multiple remote systems at once.

Session Confirmation

Set up a session confirmation prompt to be shown at the remote end before taking a computer for an unattended access session.

Session Recording

Maintain a record of activities carried out in a session with session recording. Recordings can be useful during internal audits, training sessions etc.

Wake on LAN

Turn on a computer remotely with a single click, whether it's hibernating, sleeping, or even completely powered off.

Screen Sharing

Collaborate online with your customers in real time for meetings, demo, or training. Share your screen across numerous devices and operating systems instantly with Zoho Assist.Learn More

Schedule Session

Schedule screen sharing sessions at times convenient for your customer's. Organize support sessions across various time zones.

Swap Screen

Simply hand over the presenter role to any of your participants so that they can broadcast their screen instantly.

Annotation 

Draw, add text, and even insert shapes to highlight a particular area on the remote desktop screen.

Mobile Support

Share your entire device screen in a single tap, with the Zoho Assist mobile apps for Android and iOS devices.

Security

Zoho Assist is completely web-based, with no prior installation required at either end. You can connect to any computer, inside or outside your local network. It traverses major web proxies and firewalls, and it's shielded with industry standard security.Learn more

Two-factor Authentication

Protect your account by adding an extra layer of security with an additional verification process, such as SMS, time-based OTP, etc.

Web-Based Solution

Secure web-based solution where you don't have to install anything, download any software, or worry about upgrades.

Action Log Viewer

Allows you to keep track of events within your organization. You can export and save logs for auditing and administrative purposes.

Firewall Friendly

Access remote PCs, tablets, and mobile devices from anywhere, quickly and easily. No special firewall configuration is necessary.

SSL and 256-bit AES encryption

Provides secure, encrypted communications between end-users with end-to-end SSL and AES 256-bit encryption.

Inactive Session Timeout

Avoid idle sessions from remaining open with inactive session timeout. Sessions get automatically terminated if they are left idle beyond a pre-defined time period.

Customization

Zoho Assist helps you add and manage your technicians easily. It's no sweat to rebrand your account, get detailed reports of the sessions, and maintain your brand identity. Embed a customer widget to your website for your customers to join sessions easily. 

User Management

Helps administrators manage users, assign roles and privileges to users, and provide unattended group access to the organization's technicians.

Rebranding

Rebrand Zoho Assist to maintain your brand identity by including your brand logo, company name, and customizing the portal URL.

Customer Widget

Embed the customer widget onto your webpage and have your customers join sessions right from your webpage.

Departments

Create multiple divisions within your organization. Each division can have their own set of technicians, email templates, email configuration, and contacts.

Email Templates

Create new templates to suit your organization prospects or use the default templates for remote support, unattended access, and screen sharing sessions.

Reports

View, analyze, and download support session details from the past few months. Choose from a wide range of custom views to visually analyze your remote support details.