Slack

Customer Management | CRM Software

https://www.salesforce.com/ 4157720753

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Product Overview

When work flows, customer success grows.
Salesforce and Slack have joined forces to empower every company to build their digital HQ. Now it’s easier than ever to connect customers, employees, and partners with the conversations, apps, and data that power digital workflows for an all-new way to work.
Unite your digital-first teams around the customer.
Salesforce and Slack bring together all your teams with the apps and data they need in a single, collaborative workspace. Slack Connect functionality lets internal teams engage more productively with external partners, vendors, agencies, and customers. So you can deliver the exceptional experiences that help grow your business.

Specifications

Slack. It's where the future works.
Slack gives you a simpler way to get work flowing and engage productively with employees, customers, and partners, no matter where people are working.
COMMUNICATION
Work smarter, not harder.
Stay focused with channels.
Create a Slack channel for every project, topic, or team so you can stay focused on the conversations and work that matter most to you.
Team with partners using Slack Connect.
Collaborate in Slack with partners, vendors, agencies, and customers. Bring up to 20 organisations together in a single, secure channel.
Keep the whole group in the loop.
Talk one-on-one or share as a group. Communicate out in the open or create private channels. Slack lets your team work however it works best.
Kick off video chats with a click.
It’s easier to see eye to eye when you meet face to face. Open a video or audio chat inside a Slack message. Slack supports all the most popular video conferencing services.
INTEGRATION
Keep it together while working
Launch apps on the spot.
With more than 2,400 apps available in the Slack App Directory, your team can access nearly any app right where they’re working in Slack.
Share context along with files.
Files, docs, photos, and videos can be shared from your device or the cloud, right inside a message. So you can attach more meaning to your attachments.
Find a better way to search.
All your Slack conversations are searchable, making it easy for team members to quickly find important information, shared files, or message threads.
AUTOMATION
Get your work flowing.
Take the work out of workflows.
Workflow Builder lets you easily automate routine, repetitive tasks inside and outside of Slack with clicks, not code.
Customise Slack to meet your needs.
Slack API lets you build apps that streamline multiple systems — inside and outside of Slack — right where your people, partners, customers, and technology come together.
SECURITY
Scale up. Stay secure.
Enterprise-size scalability.
Slack supports collaboration at a global scale, with unlimited channels to mirror the way your company actually works.
Security that runs deep.
Get the control, visibility, and flexibility you need to manage security challenges. Our industry-leading program provides “defense in depth” at every layer of the Slack product.
Bring your own keys.
With Slack Enterprise Key Management (EKM), you use your own keys to encrypt messages and files. Administrators can revoke access in a targeted manner to minimise disruption.