Experience

Customer Management | CRM Software

https://www.salesforce.com/ 4157720753

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Product Overview

Interact with your customers across channels with Experience Cloud.
Create customer-first digital experiences.
Engage any audience fast with interactive sites, apps, and portals — all tailored to your industry and powered by the world's #1 CRM.
Build stronger relationships with a single source of truth.
With all your data in one place, you can deliver personalised content fast. Make it easy for customers to access their data and take action.
Evolve on a fast, flexible, trusted platform.
Launch and adapt experiences quickly using clicks or code. Scale with a broad ecosystem of easy-to-use tools, powerful AI, and world-class apps.

Specifications

Business Integration
Infuse digital experiences with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Personalisation
Experience Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
Customisation and Branding
Customise Experience Cloud to reflect your brand and extend your digital experiences. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Mobile
Collaborate anywhere, from any device. Access digital experiences through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Lightning Bolt
Quickly and easily create next-generation experiences and portals that seamlessly integrate with Salesforce.
Topics
Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users can follow updated topics on relevant conversations.
Chatter Collaboration
Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas.
Groups
Give structure to discussions and activities. Create a group for your team, an upcoming event, a new project, or a campaign. Share files and records across your organisation, and even integrate video.