Call Center

OPTIMIZED FOR MULTI-LOCATION BUSINESSES

With Streams, you can deploy a feature-rich, consistent, globally accessible telephone service through your enterprise, connecting employees, customers and partners seamlessly.

INTEGRATED SOFTPHONE

Streams provides an integrated softphone that works on desktops and mobile devices. Streams also works with existing IP phones and analog devices, simplifying deployments.

INTELLIGENT CALL ROUTING

Automatically route calls to your mobile devices, set up sequence, blast or time-of-day routing, seamlessly re-route active calls to any device.

BUILT-IN TEAM MESSAGING/PRESENCE

Set up team rooms and share multimedia content to anyone, whether they are in your company or not. Show real-time presence with optional custom status.

SUPPORTS VIRTUALLY ALL MOBILE DEVICES

With dedicated IOS and Android mobile apps, Streams lets you take all your communications and corporate content with you wherever you go.

ENHANCED CALL RECORDING & VOICEMAIL

Flexible call recording options with storage of both call recordings and voicemails in the cloud means you'll never run out of storage.

GROUP AND EMAIL DIGITAL FAX SUPPORT

Support for both individual and group faxing empower enterprises to manage and handle large volumes of faxes with ease. Email faxing allows users to fax documents straight from their email.

ADVANCED QUEUING

Enterprise-level features such as unlimited advanced queuing, multiple intelligent routing algorithms, customer call-back, priority-pull/push and agent transfer provide the flexibility your enterprise requires in a call center solution.

SUPERVISORY MODES

Silent listen, whisper and barge-in supervisory modes can be configured on any user. Multiple supervisory levels add powerful management capabilities.

LIVE MONITOR

Real-time monitoring of any agent with both ad hoc and scheduled reporting, set up sophisticated SLA/API monitoring with real-time notifications and customer services soars to new heights.

BUILT-IN UNLIMITED BUSINESS ANALYTICS

Over 100 customizable SLA/KPI performance metrics can be configured to monitor and tune your enterprise in real-time to maximize productivity. Unlimited data storage means you can review and compare performance over any time period.