Business Analytics

POWERFUL GRAPHICAL REPORTING

Graphical reports provide an instant overview into the health and performance of your company. Over 100 performance metrics can be viewed and customized!

INSTANT AND SCHEDULED REPORTING

Build reports instantly to see a snapshot of performance or create custom scheduled reports and receive them daily, weekly or monthly.

COMPARISON AND TRENDING REPORTS

Compare specific performance metrics across two different time periods such as month-over-month or year-over-year. Compare specific users across various performance metrics to see who are the top/bottom performers.

UNLIMITED ANALYTIC DATA STORAGE

Access all your analytic performance data from the time your start your account. See and analyze long term trending and period-over-period data. With PanTerra, you have analytics for a lifetime.

REAL-TIME ANALYTICS MONITORING

Monitor key performance metrics in real-time from any device, desktop or mobile. Watch trends and take action before issues become critical. Customize SLA/KPI triggers on over 100 business performance metrics instantly.

GET THE RIGHT INFORMATION TO THE RIGHT PEOPLE

Customize notifications so that the right people get notified about the right issues at the right time, eliminating duplicate efforts and saving time.

LIGHTNING FAST RESPONSE

With built-in multi-channel communications features such as audio/video calling, team messaging and even web meeting, taking immediate corrective action with the appropriate people has never been easier.

DETAILED INSTANT AND AUTOMATED REPORTING

Generate ad hoc reports instantly or set up periodically scheduled reports to maintain regular review of your company's performance.

PERVASIVE ANALYTICS

Get analytics on all your users in any location anywhere in the world, not just call center agents and get analytics on all calls, even internal company calls.