Cloud Contact Center

Collaborative Software | Collaboration Software

https://www.lifesize.com/en/ 5123479300

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Product Overview

Cloud Contact Center

A BETTER CONTACT CENTER IN THE CLOUD

Reach your customers like never before!

A video-ready contact center solution designed for today’s global, digitally transforming business.Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations.

Specifications

ENGAGEMENT THAT MATTERS

Deliver a great customer experience.

Power up your customer experience with native voice and digital channels, true omnichannel support, intelligent routing, smart IVR, AI and workforce engagement management capabilities, all on a single, integrated platform.

Omnichannel Support

Offer your customers a true omnichannel experience with voice, video and digital channels. Leverage omnichannel routing and retain conversation history.

Workforce Engagement Management

Artificial Intelligence

Video-Enabled Contact Center

LOVE YOUR AGENTS

Empower your team with better agent experiences.

Focus on empowering your call center agents with easy to use call center software and information to drive productivity and deliver a great customer experience.

Boost Agent Productivity

Benefit agents with a single, unified interface for an omnichannel experience. Eliminate the need to switch between applications as agents serve customers across voice and digital channels.

Improve Customer Outcomes

Lower Agent Effort

Improve Agent Performance

Call Center Software

A PLATFORM YOU CAN TRUST

Rest easy with the most flexible and resilient call center software.

Get rock-solid stability, global reach and instant scalability with CxEngage call center software.

Engage Rapidly

Get up and running in days or weeks through a seamless, personalized transition process.

Engage Everywhere

Engage with Confidence

Cloud-Based Call Center Software

TECH THAT WORKS YOUR WAY

Work better through an open platform with flexible integrations.

Integrate applications to fit seamlessly into your digital transformation strategy via our API-first approach.

Leading Integrations

Deliver a great customer experience through deep, embedded integrations with your CRM and other applications. Route and leverage data through Salesforce, Zendesk, Microsoft Dynamics and other critical platforms.