Modern Chat

Better customer experience: to engage in conversations, not sessions. Chats end when you’ve taken care of the customer, not when the session times out.

Cost savings through agent efficiency: Equip agents and managers with unmatched out-of-the-box productivity and operational metrics

Easy to configure: rules to adjust throttling and changing business conditions without IT.

AI-powered automation: to offer customer-facing chatbots and agent-facing automation that resolve inquiries faster and more accurately.

Modern metrics: to measure agent performance and customer experience around conversations — not sessions — and manage workforce utilization for real-time staffing decisions.

Increased agent efficiency

Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.

Personalized customer experiences

Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.

Chatbots and automation

Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.

Rich engagements to increase CSAT

Offer enhanced experiences with video, images, rich links, and emojis.