Chatbot

Easy, no-code bot builder

Intuitive, visual design to build, manage, and optimize bots

Powerful integration capabilities for designers to create rich, custom automation experiences

AI that understands your customers

Natural Language Processing (NLP) to classify every customer intent

Route and prioritize based on sentiment, intent, and context

Analytics to understand trends by intent, channel, and outcome

IVR deflection to reduce calls

Deflect calls to more efficient, asynchronous messaging channels

Create custom routing rules and drive more self-service deflections

Easily access and modify your IVR to manage timely trends or volume spikes

Contain high volumes of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.

Reduce customer effort 24/7, across any messaging channel or digital touchpoints