Brand Communities

Collaborative Software | Collaboration Software

https://khoros.com/ 5122014090

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Product Overview

Brand Communities

Online brand communities

for big businesses

We help brands create digital spaces where customers can get answers, connect with peers, and share new ideas. We’d love to show you how.Khoros Community gives you a branded, interactive platform to transform search, evaluation, purchase, and support interactions into connected learning experiences

Specifications

Build a self-service knowledge hub to enable instant customer support and success.

Attract more visitors and build trust: Make yourself easier to find by hosting authentic and secure conversations.

Increase innovation and delight: Uncover new ideas and improve service by engaging and empowering dedicated experts.

Expert community management: Real-time analytics, advanced moderation tools, and robust content management foster more productive and positive engagement.

Integrations: Power your community and increase your team’s efficiency. Use our Slack and Zoom integrations to never miss a chance to connect with your community.

Reduce support costs and accelerate resolution

Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions; any time, anywhere. Deflect support inquiries by enabling customers to easily find the information they need.

Increase brand awareness & loyalty

Customers expect instant answers and authentic engagement for an increasing variety of questions. A community is a space to engage directly with peers and experts at any time, for any topic, at scale. Hosting these conversations helps a brand attract new search traffic and keeps people returning for more.

Improve customer experience

Crowdsourcing knowledge and building experts means you can answer more questions faster: a key differentiator when everyone needs answers they can trust and verify instantly.

Expert services for successful enterprise communities combine the most robust technology with 20+ years of experience.

Analytics and management tools to drive ROI easily measure and benchmark performance. Advanced moderation and management tools to efficiently scale.

Bespoke, extensible brand experiences a fully configurable platform lets you match your unique brand experiences, and then embed anywhere.

Advanced engagement and gamification Increase traffic and engagement with advanced tools like community syndication and sophisticated gamification.

Seamlessly integrate into business systems such as CRM, SSO, Marketing Automation, LMS and much more.