Juvonno

SCHEDULING

Feel less busy with Juvonno

In Juvonno, the calendar is your command center. Use it to manage your whole day and see a real-time snapshot of the activity across your entire clinic.

The only calendar you need

With a mobile-friendly interface and flexible dashboards, Juvonno’s calendar is your one-stop-shop for managing appointments, resources, teams, and clinic locations across your entire organization.

Take action with a single click

On the calendar, you’re always just a click away from scheduling appointments, billing, charting, direct messaging patients, and accomplishing everything in between.

See calendar updates in real-time

New online bookings appear in your calendar in real-time, eliminating the risk of double-bookings. Juvonno will also flag important patient-specific details, like outstanding dues, new patient visits, next appointments, as well as custom alerts, so nothing slips through the cracks.

Tailor your calendar to suit your practice

Juvonno adapts to every practitioner’s schedule.

A schedule that reflects your day

Customize your schedule layout.

Set your own schedule intervals and use colour codes to denote what each time slot should be reserved for.

Your personal dashboard gives you a clear view of your day, week, or month.

Optimize your schedule

Flexible wait lists make it easy to fill last minute appointment openings with the next person in the queue.

Add a memo and assign a priority level to the patient's appointment request, along with an expiration date and the patient's preferred time so that no details get missed.

Access from anywhere

Juvonno is cloud-based so you can view and update your schedule at any time, anywhere, and on any device with an internet connection.

Book appointments en masse

One of Juvonno's most loved features! This option allows you to set up recurring appointments all at once, for any interval, saving you hours of precious time.

Help your team stay organized

Assign follow-ups and to-dos for yourself or colleagues. Pop-up alerts help remind them when a task is due.

Juvonno makes it easy to keep track of every task in a live dashboard, which can be sorted by clinic or practitioner.

Waste less time searching for patients

Pull up patient information anywhere in Juvonno with the patient lookup button.

Leave the patient lookup pane open while you work so you can easily reference information on the fly.

Find open appointment slots quickly

Juvonno's powerful search function helps you find open appointment slots for specific practitioners, dates, times, or services so you can fill your clinic's schedule and better serve your patients.

Schedule downtime

Schedules aren't always about work. That's why Juvonno gives you the option to block off time on your calendar for sick days, personal appointments, holidays, and anything else that pops up in life.

A smooth arrival process

With just one click, the patient is marked as "arrived" for their appointment and the practitioner is notified.

The 'Arrived List' gives the practitioner quick access to the patient's profile and other key details.

BILLING

Simplify your entire billing workflow

Besides the ease of managing your EMR and invoicing from one platform, Juvonno helps you get paid faster with automated messaging and seamless billing integrations.

Do all your billing from Juvonno

Invoice patients, direct bill insurers, pay staff, receive payments, and manage inventory without ever leaving Juvonno or printing a single piece of paper. In short, your billing workflow has never been easier.

Give patients more ways to pay you

Secure, integrated payment processing improves the patient experience and helps you get paid faster. Moreover, it makes it easy to process multi-payor invoices, accept payments online and safely store patients’ credit card information for a quick check-out.

Get a complete view of your clinic's finances

Whether you have multiple teams or clinic locations, our easy-to-read and customizable reports gather the data you need to find opportunities and grow your business.

A better way to do billing

Juvonno streamlines even the most complex billing processes.

Do it all from the schedule

Go from appointment to split invoices in seconds.

Be alerted of outstanding balances and other important notices.

Check your patients' insurance coverage before each visit to help them maximize their benefits.

View, pay, void, and email invoices with a few simple clicks.

Edit and re-invoice on the fly.

View a summary of the day's sales, payments, and outstanding appointment invoices.

Manage complex insurance workflows

Submit patient claims directly to payors from Juvonno

Track complex policy rules, insurance balances, and reset dates.

Use JComm to remind patients when their insurance is going to reset.

Batch invoice third-party insurers and patients when it suits you.

Easily bill patients with insurance or co-pay and bill a third party its portion.

Juvonno will automatically split invoices to any number of payors per line item according to the billing order you assign.

Direct bill insurers

With a growing list of billing integrations, Juvonno provides you with one central place to manage and submit claims directly to insurers including:

TELUS Health eClaims

HCAI

OHIP

MB Health

eHealth Saskatchewan

Alberta Health

Teleplan

Run special programs

Sell e-gift cards and issue credits that can be used toward future purchases.

Offer group discounts on selected products and services.

Run a loyalty reward program where clients can earn points to redeem on future services.

Promote special programs with targeted email and text campaigns using JComm.

Manage commissions & expenses

Set commission rates on individual items or groups of products or services.

Pay commissions on completed appointments or booked appointments.

Record, track, and export all clinic expense information with customizable reporting.

POS & inventory management

Sell retail or therapeutic items and manage your inventory.

Track costs and margins so you know your revenue structures.

Create triggers to remind you when it's time to reorder inventory.

Store vendor contact information for easy access.

Transfer quantities between clinic locations.

CHARTING

The EMR platform that lets you work and chart, your way

Boost your team’s alignment, efficiency, and productivity with customizable charts & intake forms, and integrated telehealth & home exercise programs to fit your needs.

Personalize your charts

Choose from our library of multi-disciplinary chart templates designed by professionals in the field,  or create your own with an easy drag-and-drop builder. Your custom chart templates can be as simple or as complex as you need them to be.

Work from anywhere

Chart on any device. Whether you’re on a PC at home, an iPhone at the coffee shop, or an Android tablet at the clinic, Juvonno can be accessed from anywhere. Not to mention, you can launch telehealth calls right from your schedule and treat patients virtually.

Find medical records & charts, fast

Flip and filter through past charts by date, practitioner, complaint or even by keyword.  Because Juvonno organizes and categorizes your electronic medical records, you can quickly find the information you need and take action.

EMR tools your whole team will love

Upload images, videos, and other files

Snap photos or videos to monitor your patient's condition. Files can easily be uploaded to a patient's chart and help you diagnose and treat with greater accuracy.

Enjoy two-way file sharing with patients on the portal. Make HEP and other helpful resources available on-demand.

Personalize and streamline the user experience

Customize your team's access levels to maintain confidentiality and create a decluttered interface.

Limit access to certain features, patient records, reports, and more at the team or user level.

Save time with clever shortcuts

Start a new chart with a single click, from your appointments dashboard

Chart faster by copying an existing chart or auto-populating frequently used phrases for symptoms, assessments, prescriptions, and more.

Get a complete view of your practice

A personalized dashboard shows you all your appointments, completed charts, incomplete charts, messages, tasks, and individual statistics at a glance

See list of patients that haven't rebooked with you, in real-time.

Prescribe home exercise programs and treatment plans

Access industry-leading integrations like Doxy for telehealth appointments, and Physitrack and Physiotec for home exercise programs without ever leaving Juvonno.

Increase productivity by creating standardized treatment plans. Juvonno will track the number of treatments and the remaining insurance coverage.

Export charts and referral letters

Easily export charts and doctor letters to PDF. Then fax them directly from Juvonno to anyone requesting medical records like insurers.

Create letter templates for doctor referrals and more.

Choose from dozens of patient attributes like patient name and injury name. Juvonno will auto-populate these fields into the letter.

ONLINE BOOKING

Get more out of online booking

Book more appointments with less hassle and less paperwork. Juvonno lets your patients take control of their clinic experience with a patient portal to book appointments, complete intake forms, view and pay invoices, and access treatment resources online.

A great patient experience starts here

Easy online booking

Juvonno ensures every step of the online booking experience is simple and intuitive for any patient, helping you turn website visits into clinic visits. In just a few clicks, patients can schedule and manage their appointments.

On-demand access

Juvonno allows you to accept new patients and appointments around the clock. Patients can register online 24/7 without needing to speak directly with your staff, and new patient information enters your EMR instantly.

Online intake forms

Create easy-to-use intake forms for patients to complete from home or in the waiting room. You control which forms to assign to patients and our intuitive interface will do the rest.

Integrated exercise library & file sharing

Stay connected with your patients by sharing images, videos, and documents with each other. With treatment integrations to Physitrack and Physiotec, you can instantly send home exercise programs through the patient portal and give patients the information they need exactly when they need it.

Online booking software that delivers more

Customization

Juvonno respects how you do business. Powerful integration tools and custom settings enable you to put your brand and workflows into action.

Efficiency

The patient portal allows you to automate your workflows and reduce administrative burdens so you can focus on your patients.

Convenience

With no apps to download and a mobile-friendly interface, Juvonno makes it easier than ever for patients to stay connected and play an active role in their treatment.

Simplicity

Juvonno connects seamlessly with your clinic's EMR. Every detail is captured from every action, and your EMR is updated instantly.

Reach your patients where they are

Juvonno makes sure patients get the information they need, when they need it, from any device.

Access to invoice records

Patients can search, view, print, and pay off invoices securely and conveniently from the patient portal.

Secure payment processing

Reduce no-shows by accepting pre-payments or deposits for online appointment bookings, and sell e-Gift Cards, all within the Portal. With Juvonno you can also securely store patient credit cards on file.

Paperless program registrations

Running a workshop or a webinar? Create a client-friendly paperless process for collecting registrations and payments through the patient portal. Details are tracked and reminders are sent automatically.

Google Tag Manager integration

Gather insights on how well your online booking page is converting website visits into real appointments. Connect your Google Tag Manager account to get started.

Digital consent forms

Create a seamless audit trail and a paperless process. Have patients sign-off on consent forms while booking appointments online.

Automated appointment reminders

Give patients the option to receive automated appointment reminders. Patients can choose to receive the reminder by text or email.

COMMUNICATIONS

Your team and patient communication, transformed

JComm gives you a platform to communicate effectively and efficiently with your whole community.

Simple to Use

If your community can email and text, they can use JComm.

Built for Clinics

With EMR-integrated messaging, communication is easier for clinics — not more complicated.

Far-Reaching Benefits

Helping you retain patients and create happier, more productive teams.

JComm for Patients

Build stronger relationships with patients

With two-way texting, automated email and SMS campaigns, a great patient experience doesn’t end at the clinic. You can continue to support patients well after their visit.

JComm for Teams

Communicate more effectively with your entire team

Instant chat and team mail features keep your staff working together and involved in key discussions, no matter where they’re located.

Enterprise-grade security & data protection

Trust Juvonno to keep your correspondence secure. Juvonno meets compliance and regulatory requirements like PIPEDA, HIPAA, and PHIPA.

JComm for Patients

Email & SMS Automation

Send mass emails and text messages at key points in the patient journey.

Reduce call volume.

Create automated and highly targeted message campaigns.

Set up beautiful campaigns in minutes using a full library of send-ready templates.

Send clinic updates, pre and post treatment instructions, or even birthday greetings.

Measure performance: See real-time statistics on opens, clicks, and unsubscribes.

Two-Way Texting

Text with your patients right from Juvonno.

Get quick responses. Studies show 90% of texts are opened and read within 3 minutes.

Higher engagement. Texts receive 8x the response rate of emails.

Less disruptive than a phone call.

Faster response times lead to a better patient experience.

JComm for Teams

Team Chat

Faster than email.

New chat from Esther? Get notified instantly.

See who's online at any time and chat 1-1 in real-time.

Send and receive chats no matter where you're located.

Find answers, get clarity, and make better decisions without chasing people down.

Team Mail

More secure than email.

New mail from Harry announcing the new vacation policy? Get notified in-app.

Collaborate, compare notes, link files, and share patient records.

Have recipients view urgent messages as soon as they log in.

Juvonno saves all correspondence so it's searchable later.

DATA & REPORTING

Grow your business with data & insights at your fingertips

Juvonno turns your clinic data into reports, statistics, and insights you can use to grow your business and run a great practice.

Get a 360° degree view of your business

Run reports on every area of your practice, from income and receivables to growth and productivity metrics. Our reporting tools give you a complete picture of how your clinic is performing so you can seize key opportunities.

Enjoy beautiful, clutter-free reporting

Juvonno’s powerful data filters allow you to customize your reports so that you’re able to focus on the most relevant data. Reports export to Excel and PDF.

See your key performance metrics at a glance

Sometimes all you need to know is that you’re moving in the right direction. Get a daily, weekly, or monthly snapshot of your clinic’s performance.

Get the data & reporting you need to make better decisions & support your team

Skip the complicated formulas

Juvonno will automatically calculate and compile high-level statistics like patient retention, schedule efficiency, chart completion, and more just for you.

Make your accountants happy

Download easy-to-read reports for your accountants.

You'll find all the reports you need to balance your books with Juvonno.

Run reports retroactively.

Download reports on all your invoicing records.

Find growth opportunities

See your top performers, the products and services driving your revenue, and where the growth opportunities are.

Pay out commissions

Run up-to-the minute reports on commission earnings for the period.

Pay commissions on completed appointments or booked appointments. Juvonno makes commission management easy.

Use our powerful patient segmentation tools

Create highly specific patient lists by filtering data stored within your EMR. Do you want a list of patients who received a treatment for the first time in the last 3 months? Juvonno's got you covered.

Save your filter settings so you can run the same report later and view an updated list.

List ready? Use JComm to email or text everyone on your list.

Get scheduling insights

Juvonno resports on every aspect of your scheduling activities to help you optimize your time:

Online bookings

Appointment cancellations

Re-booked appointments

Patient and/or appointment status reports

Audit trails & compliance

In accordance with personal health information regulations like HIPAA & PIPEDA, Juvonno keeps track of who is doing what within the system at all times.

Run reports to see a summary of changes to medical records and login history.

Export your data easily

Juvonno allows you to export reports to PDF or Excel so you can format, organize, and drill down into the data on every aspect of your organization.

Export your clinic's information, such as patient demographics and appointments, anytime you need.

Integrate Google Tag Manager for patient portal insights

With Juvonno's integration to Google Tag Manager, you can track your patients' interactions with the Patient Portal and gain insights on how well your patient portal is converting page visits into appointment bookings.