HubSpot Service Hub

Deepen Customer Relationships

Customer Portal

Empower your customers to gain ownership over their experience with a secure customer portal. Your portal keeps ticket conversations going between customers and reps, so issues are resolved faster.

Knowledge Base

Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.

Omni-Channel Messaging

Provide a superior customer experience regardless of the channel. Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.

Inbound Calling [BETA]

Receive inbound calls from your customers and track them in HubSpot. Reach resolution with speed and authenticity with all the information you need in one place.

Live Chat

Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.

VoIP Calling

Call your customers directly from the HubSpot platform with HubSpot’s VoIP software. Get crystal-clear call quality and take advantage of features like call logging and analytics.

Connect to the Front Office

Fully Integrated CRM

Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.

Shared Inbox

Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.

Conversation Intelligence

Automatically capture details from every call so you can uncover the “why” behind team performance. Then unlock coaching opportunities with AI-powered insights.

Conversations APIs [BETA]

Pull your conversations data out of HubSpot to centralize your channels. Manage routing processes on your terms and uncover insights at scale.

Customer Feedback Surveys

Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.

Playbooks

Build a library of resources and guides for your customer service team to follow. Automatically surface recommended content to your team, right when they need it.

Drive Team Efficiency

Help Desk & Ticketing

Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.

Service Analytics

Uncover key insights with out-of-the-box reports that help you deliver service that is both efficient and authentic.

Team Management

Keep your team organized and nimble by ensuring every rep has access to the right tools. Quickly view and manage agent permissions, status, and availability across your team.

SLAs

Meet and exceed your customers expectations with transparency about your team’s availability. Set working hours, include automation, and report on attainment.

Mobile Inbox

Stay productive on the go with the tools you need to collaborate and deliver agile support.

Automated Customer Service

Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower agents to craft authentic experiences that scale.