ForgeRock CIAM

Registration

CIAM simplifies the registration process, often through social login, which minimizes the information a customer must provide, and progressive profiling, which enables an organization to collect information based on what they already know about customers, rather than asking too much too soon, which can turn customers away.

Authentication

CIAM provides a wide choice of strong multifactor authentication options while delivering a seamless customer experience through mobile authentication, usernameless and passwordless authentication, single sign-on (SSO), and federation, which allows customers to move between trusted partner organizations without reauthenticating.

Authorization

Once consumer identity has been established, a CIAM will continually authorize access using adaptive authentication, which uses controls based on device, location, behavior, and more. When the risk is low, the customer will have a streamlined experience, which may include leaving and coming back, without having to sign in again and again. As certain factors change, the CIAM will add layers of security.

Self-Service

CIAM enables customers to perform a range of activities, such as profile data and preference management, password reset, help requests, and more. Personalization: CIAM enables companies to deliver a consistent and personalized omnichannel experience, which may include web, mobile, kiosk services, and other digital channels, using a centralized customer profile.

Privacy

CIAM helps a company adhere to privacy laws, including those in GDPR, CCPA, and other regulations, and nurture customer trust by enabling customers to manage their personal data, account profile, and privacy settings through a centralized portal.