Service Watch Desktop

Endpoint Monitoring

Core features and data analytics to accelerate understanding for the entire IT team

Important System Resources, Real-Time Insight for Every Endpoint

Service Watch Desktop captures a huge volume of system resource metrics in real-time. Then it uploads, scores, and analyzes them for productivity impact. Easily group, and refine the scoring by asset, CMDB values, Organizational Unit, user, and more.

Composite Resource Scores for Baselining & Discovery

Important system and experience metrics are rolled up, aggregated, and crowd-sourced to help analysts make sense of the data and get to the root cause quickly.

• Quickly detect issues across large sets of machines and users
• Customize thresholds for Good, Fair, & Poor experiences
• Roll up everything from Wi-Fi signal strength, to process queues and OS paging. See how low-level metrics impact end-user productivity.

OS Machine Reliability & Stability

Service Watch Desktop collects and aggregates reliability data across endpoint devices for trending and prioritization.

• Know which applications cause grief and prioritize fixes
• Correlate updates and problems across your environment
• Crowd-sourced app and OS reliability scores
• Faults, Crashes, Hangs, Updates and Blue-screens collected for slicing and dicing

Network Visibility from App to LAN/WAN to the Internet to Provider

• Work from anywhere has increased dependency on collaboration and productivity applications. Network response time, latency, and connectivity issues are common of complaints and troubleshooting.
• Only Exoprise Service Watch captures response time and packet loss metrics from a thick client app like Outlook, OneDrive, Zoom, WebEx, and Slack for network application monitoring. Improve the Desktop experience and drive employee engagement.

Integrates with Service Watch Browser Monitoring

Browsers have become the most important (& complicated) app for knowledge workers in every enterprise. We reserve a special place for Web Experience Scores and how they weigh into the overall experience metrics for a user within the Exoprise platform.

• Read more about Service Watch Browser
• Read up on our Web Experience Score

Monitoring Endpoint Application Impact

Service Watch Desktop doesn’t just record perfmon stats. Metrics are captured when the user is active so critical signals are when apps are really acting up.

• Records 1000’s of app and service metrics every 30 seconds
• Aggregates captures to just before the user is active — and just after
• Sifts, sorts, and filters the most important applications to track and elevate real culprits

Better Together: Run Synthetics From Any Real User Monitoring Endpoint

Endpoint monitoring tools like the Exoprise platform uniquely support running synthetics from any Service Watch Desktop endpoint. There are many use cases for running synthetics in combination with digital experience endpoint monitoring provided by Service Watch:

• On-demand diagnosis of the user or network infrastructure issues
• Proactive VPN performance from user devices; at home or on the road
• Triangulating and troubleshooting ISP and Internet performance from at-home user machines

Privacy Personified for Endpoint Users

Service Watch includes capabilities to restrict access to any personal data that might be captured. Configure who can access data on a role-by-role basis to satisfy compliance and regulatory requirements.