CloudReady

Synthetic Monitoring

 End-to-end Synthetic Monitoring

Synthetic Transaction Monitoring (STM) emulates real users accessing cloud and infrastructure services like Office 365, Salesforce, or any SaaS / Web App.

• Always-on, user experience monitoring provides early detection
• No complex scripting required
• Monitor app performance via Web UI, client and API transactions
• Full network path performance information for correlation and outage detection

 Real-User Monitoring

RUM for Apps You Don’t Own

Exoprise Service Watch is SaaS, Web, & network monitoring from the end-user’s perspective. When access to the servers prevents easy instrumentation, Service Watch securely captures end-user experience metrics in real-time.

• Securely filter just the domains and apps you want to see
• Correlate Real-User Monitoring (RUM) with Synthetic Transaction Monitoring (STM)
• Ideal for Single-Page Apps, remote and branch office users

 Instant Deployment

Effortless and Secure Deployment

Exoprise solutions were born in the cloud for fast, flexible, and secure deployment to any HQ, remote, or hybrid workforce.

• Our agents have minimal requirements and zero impact
• Private Sites and Service Watch Desktop are self-healing and self-updating
• Packages with any deployment solution

 Cover Your SaaS!

Endless Possibilities, Any App, Any Location

More than 50+ sensor types for monitoring any SaaS or Web App from any perspective. 

 We monitor ALL of Office 365 including Exchange Online, SharePoint Online, Microsoft Teams AND MORE

 Not just simple pings, deep testing of apps and infrastructure with end-to-end, cross-server timings.

• Comprehensive coverage for document storage vendors like Box.com, OneDrive and more.
• Code free synthetic transaction monitoring of any internal or external web application

Proactive Visibility To Know Instantly

 Proactive Notifications

Know Instantly, Even Before the Cloud Does

alarm-alerts-24x7The most important notifications are automatically configured as you deploy.

• Each sensor and site condition is observed before automatically configuring alarms
• Get notifications through email, webhooks, websockets, built-in SMS messages and more
• One-click alarm tuning and threshold adjustment

 Quickly Correlate

It’s Not You — It’s Them

CrowdHeatMapThumbCrowdsourced network and service provider performance data helps you figure out the source of the problem in real-time. Instantaneous network benchmarks for any service and protocol.

• With shared Internet and multi-tenant services, you can find out if the problem is local to your environment or if other users are experiencing the problem too
• Reduce the mean-time-to-resolution (MTTR) when a problem occurs
• Crowd-sourced data eliminates finger pointing
• Share snapshots, invite other team members to help escalate and diagnose

 Integrated Intelligence

360° View of Business-critical Cloud & SaaS

CloudReady Dashboard AlarmsIntegrated real-time views that combines synthetic monitoring statistics with provider status and trust views from every location.

• Complete coverage for every remote user and hybrid work environment
• Integrated Microsoft Office 365 Service Health Dashboard enable you to see their perspective AND yours from the same single pane of glass
• Correlate your network perspective and the solution providers instantly

 Email Is Critical

Monitor & Test Email Message Queues

Test email message flow end-to-end. Benchmark your providers and be proactively notified about email outages.

• Test all the Exchange protocols
• See inbound queue times, outbound and transport timings through and to your SPAM providers
• Read more about Exchange Message Queue Monitoring

 Monitor TLS Certificates

Monitor TLS for Validation, Expiration & Spoofing

Transport Layer Security and TLS certificates are critical to SaaS and Cloud. Network and application administrators need to ensure TLS connections are successful and be warned of certificate expiration, changes, cipher updates and potential man-in-the-middle attacks.

Diagnose Real Problems with Network DEM

 Deep Network Visibility

Network Intelligence for Everyone

Network administrators have their tools, but what about tools for application owners? With Exoprise, desktop architects get visibility into the digital experience to optimize productivity and save money.

• Continuous monitoring of cloud and app services
• Rapidly diagnose app, network, and UC issues no mater where employees work from
• Customizable dashboards for App Owners, Service Desk, the CIO and more

 Availability Reports

Long Term Trending and SLA Scorecard Reports

We solve three key problems: real-time troubleshooting, root-cause, and long-term trending. Use availability and outage data to see the long-term health of SaaS services with end-to-end coverage across the network.

• Assess incident type, frequency and duration and how it impacts end-user productivity
• Measure uptime, downtime and Mean Time To Resolution (MTTR) across your cloud services
• Build your own availability dashboards by location, by service, or by application
• Check Service-Level Agreements (SLA) for your cloud services, recover costs when cloud providers violate their uptime guarantees.

 Crowdsourced Benchmarks

Crowdsourced Benchmarks

We anonymously crowdsource every metric across our product lines for benchmarking application and network performance. Quickly determine if your problems are local, ISP-based, or in app provider networks.

• Avoid time wasted in support queues and triage with the wrong vendor.
• Network benchmarks: compare your statistics to the aggregate crowd
• Compare latency, jitter, packet loss, uptime, even tenant (SharePoint, Teams, Exchange) performance within Microsoft’s datacenters

 Network Visualization

Real-time Internet Path Visibility

See current and past traces, hop by hop, in real-time for every user through their ISP, backbone, peering and data-center locations. See exactly whether the problems is in the LAN/WAN, SDWAN, ISP, Internet or service provider’s data center.

• Continuously stores Network Path Performance history
• Refine by region, by protocol, port, host, network speed and more
• Leverages both ICMP, TCP/IP, and UDP for network visibility

Branch Office, Hybrid, & Remote Coverage

Headquarters, Branch Office, Out On the Road—Get Covered

Exoprise solutions can be rapidly deployed and moved anywhere, with minimal resource requirements, self-healing, and rich controls. And public cloud capabilities, you can get Inside-Out and Outside-In views of all of your applications and dependent services.

Integrate Digital Experience Monitoring

 Customizable Dashboards

Drag+Drop Dashboards for Every Team

Automatic dashboard configuration and also easy to tweak, share and customize. Re-order widgets, build site-by-site dashboards to focus in on particular problems.

• Beautiful, simple drag-n-drop interface
• Initial dashboards are automatically configured and updated as your deployment expands
• Focus site-by-site, by application or for each personna within your organization

 Embeddable

Plays Nicely With Existing Investments

We bet you have operations and monitoring tools. That’s why we made it easy to integrate our products into your existing systems to ensure a superior Return-on-Investment (ROI).

• Configure dashboards to be embeddable within other products
• Share your dashboards with other teams, other support services
• Publish data into existing systems like Splunk, System Center, or Operations Management Suite

 Single Sign-On

Integrates With Any SAML Identity Provider

Secure and painless user management is critical to enterprise SaaS adoption. Exoprise services flexibly support multiple SAML configurations per tenant, in addition to automated end-user provisioning with Role-Based Access Control (RBAC).

• Multiple SAML Configurations
• Role-based automated provisioning
• SAML integrated invitations, only invite who you want to, managed or federated

 Integrate

Integrated Cloud & SaaS Status Feeds

Exoprise integrates service provider and status (trust) feeds into its service so that you can see any updates when the provider supplies them, alongside real-user monitoring and SaaS synthetics.

• Integrated Microsoft Office 365 Service Status & Service Messages
• Integrate Twitter feeds, see all dimensions in one place, a complete 360-degree view
• Email subscriptions to service health messages and notifications

 Automate

Automate Deployments

Exoprise solutions can be automated through PowerShell and other languages. For a permanent deployment, network assessment or Office 365 network load testing scenario, you can spin-up, edit, and tear down installations through simple PowerShell scripts.

• Retrieve, synchronize, and update your installation in any language that supports RESTful services
• Rapidly and reliably deploy monitoring for end-to-end network tests and load-testing
• Edit and update alarm configuration, DevOps integration and other parameters

DEM Solutions for ALL the IT Teams

 Team Capabilities

Win One for the Team

Role Based Administration and Control (RBAC) is critical to most organizations. That’s why we’ve incorporated flexible team capabilities.

• Build your teams and invite members of your organization
• Share sites, sensors, alarms and control their access
• Invite guests from external organizations on an as-needed basis
• Find out more in our Knowledge Base

 Hybrid Integration

Notifications Where You Want Them

helpdesk-cloud-appsExoprise incorporates real-time distribution of data behind the firewall for integration with existing tools such Splunk, Microsoft System Center and more.

• No ports to open, no firewall rules to maintain or change
• More information is available online at help.exoprise.com
• Email hooks for integrating with ticket management systems like ServiceNow
• Webhooks for instant outage and network fault detection

 Data Export

Get Your Big Data

Exoprise solutions incorporates flexible data export API capability for use with solutions like Microsoft’s Power BI, Tableau, Excel, and other data warehouses.

• Securely export and aggregate data from our cloud monitoring solutions
• API example information is available online at help.exoprise.com
• Excel template solution example is included online at help.exoprise.com