Chatbot

Today, improving the customer and employee experience has become the center of all strategies. For this reason, it is also critical to benefit from all necessary technological support in order to solve the problems of customers and employees quickly and effectively.

Chatbot is a rule-based or artificial intelligence-supported advanced conversational robot that simulates human conversations through digital messaging and can make real conversations for various purposes such as getting information and taking action on a subject.

Why Etiya’s Chatbot?

Etiya Chatbot is an autonomous, real-time messaging tool supported by AI, allowing seamless customer management and can be easily implemented to all digital channels and applications within the organizations.

Etiya Chatbot is designed to optimize the use of organizational and operational resources while increasing internal/external customer satisfaction. It enables a fully integrated experience by easily integrating to all systems with its unique AI support.

Etiya Chatbot is introduced in 3 ways according to needs and preferences:

Rule-Based Chatbot: Provides rule-based messaging with short and automated replies for standard questions. It is suitable for the optimization of notification processes based on the uncomplicated exchange of information and requests.

AI-Supported Chatbot: Provides personalized messaging based on data and information received from all systems and channels. It is used for resource and process efficiency with response to complex requests and personalized notification management.

Live Supported Chat: Works with AI support and enable instant communication by directing customers to a customer representative when necessary. It is appropriate for effective handling of ongoing purchasing issues and customer complaints.

Easy to Use Platform

With Etiya Chatbot’s easy to use platform and its UI, you can easily create your own chat scenarios. Platform also has chat archiving ability. 

24/7 Personalized Service

Etiya Chatbot’s AI supported Natural Language Processing and sentiment analysis features help companies to understand, solve and learn easily from customer queries. In this way, companies can provide 24/7 personalized service to their customers. It also supports English, Spanish, Turkish, and French Natural Language Processing features.

Live Chat

Etiya Chatbot can solve most of the customer queries by itself and it can direct customer conversations to the customer representative when needed. 

And the technical part?

We know that easy implementation and system integration is always key. Etiya uses open APIs, and offers a modular system, that is flexible, highly scalable and allows easy integration. Business is constantly changing, as also the needs of customers, and this will constantly require new features and modifications. We use microservices, that will ensure this agility for you, to introduce or modify features and capabilities quickly.

Etiya Chatbot can be implemented on cloud or on premise according to your needs and preferences. It can be easily integrated with all internal/external customer systems and access information from multiple data sources. It has ability to open records, assign conversations to live representatives or complete transactions.