Contact Cubed

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Contact Cubed

Sales Software | Call Center Software

https://contactcubed.com/ 8003061533
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Product Overview

Contact Cubed

Contact Cubed is a SaaS platform focusing on call center optimization.

We provide you a true explanation of root cause. You get an answer to the question: Where do I invest my time, money & people to improve my call center's performance & ultimately achieve my goals?

Our seamlessly integrated solution analyzes 100% of your calls through our proprietary Speech & Voice Analytics platform. A cognitive computing platform, Contact Cubed, combines your processes & goals with the power of industry specific A.I to give you the answers:

What Happened - Historic Analytics

Why it Happened - Diagnostic Modeling

What You Need to Do - Prescriptive Modeling

Where Do You Go Next - Predictive Modeling

Best in class Speech and Voice Analytics accuracy

Fully customizable Artificial Intelligence/Cognitive Intelligence powered Speech Analytics with industry and call type specific learning and insight models

Fully customizable system alerts

Two-way API capabilities to pass any data back to our clients CRM and reporting databases

Unlimited call and screen recording capture and storage

Unlimited fully customizable call scoring rubrics with in-audit call transcriptions and key word search capabilities

Management Journal to allow for supervisors/managers/directors to document and collaborate on agents touch points and performance management

Easy to consume data analytics with actionable reporting and dashboards

Specifications

Product Features

When combined our products can provide a comprehensive solution for a call center of any size, but can be purchased a la carte so you get exactly what you need.

Speech Analytics

Best in class accuracy with full call transcriptions, get the whole story in one go.

PCI Redaction

Our system automatically detects and removes sensitive customer information from both the transcription AND the raw audio file.

Detailed Dashboards

Easy to consume data with actionable analytics right at your fingertips on our reports and dashboards.

Two-way API

With our API you can pass data back to your CRM or reporting databases with ease.

Alerts

Fully customizable system alerts delivered via email and SMS.

Management Journal

Allows for supervisors, managers, directors to document and collaborate on agent touch points and performance.

Truly Unlimited

Unlimited call recording capture and storage and fully customizable call scoring rubrics with in-audit call transcriptions and key word search capabilities

Models

Fully customizable AI/CI powered models providing descriptive, diagnostic, and predictive analytics.

Why Contact Cubed?

Our industry leading voice and speech analytics not only convert 100% of your calls to text, we take your data much further. Our custom models help you measure and manage customer experience, agent effectiveness, call flow, root cause for call, and marketing quality across every interaction.

Our proprietary interaction analytic models optimize any call center by combining the power of both speech & voice analytics with decades of call center management experience. This foundation is built around industry specific and call type best practices. We then tailor the models to your unique processes and business objectives.