CallCenterNOW

OUTBOUND CALL CENTER SOFTWARE

The Best Outbound Predictive Dialer Software in the Cloud

When you want to modernize your outbound call center, you don’t need to compromise on quality or go with an older, less effective alternative. Scalable on demand and ready to go in hours, ChaseData’s outbound dialer software is everything you need to make your cold calls hotter.

PREDICTIVE DIALING

Predictive dialing does away with agents dialing their own numbers. The software dials numbers, routing the calls to the nearest open agent, while weeding out disconnects and busy signals.

PREVIEW DIALING

Preview dialing enables agents to review information about their next lead or number and decide whether they want to make the call at that time.

PROGRESSIVE DIALING

Progressive dialing builds upon Preview dialing to enable agents to review information about their next lead or number but cutting down the amount of time they spend reviewing.

AGENTLESS DIALING

Send prerecorded messages or even faxes while increasing dialing efficiency. Agents get connected to live pickups after the message is played, and are able to spend more time in contact.

SKILLS PRIORITY

Skills-Based Priority Call Assignment, or Skill Priority, allows for skills-based dialing by assigning outbound calls to agents on a priority basis according to their skills.

INBOUND CALL MANAGEMENT - ACD & IVR

Use the Best Tools for Your Call Center

Whether your inbound calls are for sales or customer service, you have to have it right from the first ring. Automatic call distributing (ACD) and interactive voice response (IVR) are just two of the tools that make your agents jobs easier.

AUTOMATIC CALL DISTRIBUTION

Automatic call distribution (ACD) enables you to route inbound calls based on criteria like response to a campaign, skill group and other custom settings

INTERACTIVE VOICE RESPONSE (IVR)

Caller response allows callers to navigate an interactive voice response (IVR) tree in order to reach the right function.

SKILL-BASED CALL ROUTING

Skill-based call routing allows you to send the call to the agent with the right skills to handle the caller’s needs.

SOURCE-BASED CALL ROUTING

Source-based call routing allows for custom routing of special numbers, including VIP customers and unwanted numbers.

CALL TRANSFER

A call transfer enables you to handle multi-stage calls and automatic transfers when agents or departments are not available

INBOUND AND BLENDED AUTO DIALER SYSTEM

Who Doesn’t Want Better Stats?

Blending your contact center creates more opportunities. You can improve efficiency, drop hold times, reduce agents’ idle time, give inbound calls priority over outbound sales calls, and much more. You can even meet your customers where they are on social media, email text and chat.

OUTBOUND CALL CENTER CAMPAIGN

An outbound call center campaign enables you to fine tune every target group of leads or customers with a specific set of rules.

INBOUND CALL CENTER CAMPAIGN

An inbound call center campaign delivers the call and customer information to the right agent.

BLENDED CALL CENTER CAMPAIGN

A blended call center campaign allows common treatment and agent handling for leads for which both inbound and outbound calling occurs.

MULTICHANNEL CONTACT CENTER

Multiple Points of Customer Contact

What is a multichannel contact center? It’s a way to meet your customers where they are. Contact by phone, or SMS, or email with a simple click. Modern lives are multichannel, and your call center should be as well.

VOICE COMMUNICATION

Voice communication is at the heart of a call center for personal and immediate prospecting and customer care.

SMS COMMUNICATION

SMS communication enables you to configure agent extensions to receive text messages from leads and customers and text notifications for important events.

EMAIL COMMUNICATION

Email communication can be used during or after a call to follow up with a customer or lead.

CALL CENTER QUALITY ASSURANCE SOFTWARE

Record, Monitor and Evaluate Interactions in Your Contact Center

ChaseData provides call center quality assurance capabilities to maximize the value of every customer interaction and improve the performance of the agents in your contact center.

TRAINING AND MONITORING

Training and monitoring allows expert agents to train novice agents and for managers to supervise agent activity in real time.

RECORDING CALLS

Recording offers tools for you to listen to agent calls to figure out your agents’ ability levels and the quality of call handling.

CALL CENTER METRICS REPORTING & ANALYTICS

Track, Measure and Analyzing Call Center Data with Ease

Your current software could be keeping you in the dark. Unless you are able to track key performance indicators for agents, management, supervisors, and campaigns you may not be operating with a full picture. ChaseData call center metrics reporting gives you the big picture.

CALL CENTER DASHBOARDS

Call center dashboards gives you access to multiple Live Dashboards that provide real time information of call center activities.

CALL CENTER REPORTING

ChaseData robust call center reporting solution offers a large set of metric and statistical reports to help the call center analyze operations and results.

INTEGRATIONS USING THE NATIVE API & 3RD PARTY APPS

Bring Your Favorite 3rd Party Apps

One of the greatest appeals of ChaseData hosted auto dialer software is how easy integrations are when you want to deploy some of your favorite third-party applications within the native API. No code integrations means that your favorite productivity apps are right there and ready to go.

CRM INTEGRATION

CRM software allows integration with multiple external CRM systems that are typically used by ChaseData customers

DNC.COM INTEGRATION

ChaseData CCaaS allows integration with DNC.com to help your call center comply with relevant regulations.

API

The ChaseData CCaaS API integrates with the necessary elements to work in a larger ecosystem.