Castlight Complete

Navigation for Employers

High-tech and high-touch navigation built for your people to stay healthy, engaged, and productive

Digital when they want it, human when they need it—guiding your people along their health and wellbeing journeys every step of the way

High-touch powered by high-tech

Care Guides are clinical and benefits experts equipped with unparalleled data-driven insights to build trusted relationships with employees and their families. Our Guides empower your people to navigate their personal health journeys with peace of mind.

Clinician-led team of experts

With over 15 years of clinical experience, Care Guides bring a breadth of expertise, including behavioral health, medication management, social work, billing, reimbursement, and ER avoidance, to support your full population—especially those with higher clinical risk.

360º view of your employees

Powered by the same industry-leading intelligence behind our digital navigation platform, Care Guides have a comprehensive view of member, provider, and program data. Our Guides identify the most critical opportunities to improve health and connect your people to the best programs and high-quality care for their needs.

Reimagining truly personalized human engagement

Just a call, chat, or click away, Care Guides are always there for your people. Our Guides proactively reach out with targeted communications and clear recommendations for those you most want to engage. When employees or their family members contact us, Care Guides help answer questions and identify additional opportunities to provide support for high-priority care needs.

Remove the hassles of healthcare

Care Guides provide expert, human support to make healthcare easier, from scheduling appointments, to facilitating billing disputes, to coordinating with an employee’s care team.

No employee left behind

Care Guides are trained to support individuals who may face barriers to care driven by social determinants of health. Acting as a personal advocate for your employees, our team provides warm hand-offs to local low- or no-cost resources and employer-sponsored programs.

Information is power

Drive business results with real-time insights and daily updates on how your people are engaging with their health and wellbeing.

Keep a pulse on your organization

Track enrollment, utilization, and other trends to understand and optimize how your employees are using Castlight.

Manage your benefits portfolio

Analyze engagement with your suite of benefit programs to find out what people are using and where you’re getting the most value.

Reach your employees quickly and simply

Our intuitive digital communication hub gives you a direct line to your population and enables you or your wellness champions to post messages, surveys, and events.

Castlight for Health Plans

A personalized front door for health and wellbeing that your members will love

Drive member engagement and outcomes with a spectrum of high-tech and high-touch capabilities

High-tech

Engage every member with a digital home for health that brings benefits, programs, and care navigation tools into one secure location for a simple, delightful experience.

High-touch

Meet members on their terms with a flexible high-touch offering. Empower your Clinical & Health Services teams with our technology or work with our clinician-led team of experts to build trusted relationships with members and their families.

Support a seamless digital experience with integrated, customizable high-tech capabilities

Enhance your member services with a flexible high-touch offering

Empower your member services team with our technology or work with our clinician-led team of clinical and benefits experts. Together, we can connect your members to the programs and care they need.

One-on-one, data-informed guidance

Guide your members to high-quality, cost-effective providers, specialists, labs, and facilities with industry-leading cost and quality intelligence to inform member interactions.

Tailored communications

Increase utilization of relevant programs with proactive, targeted communications to members through their preferred channel, whether text, email, phone, or chat.

Proactive outreach to close gaps in care

Leverage claims, clinical outcomes, user behavior, and socioeconomic data to identify barriers to care or gaps in care. Prioritize outreach to members who need the most support.

Expert, whole person support

Data and clinical expertise to support your members with behavioral health, medication management, billing, reimbursement, ER avoidance, and more.

Earning the trust of organizations nationwide

An approach to privacy and security designed to protect you and your members

Our comprehensive foundational security framework is validated by robust compliance programs and has a targeted focus on modern threat management.