Product Overview
What is IVR Software?
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with callers, collects as needed, Provides information and special path to call to the appropriate recipient.
In other words, the IVR system may include telephony equipment, software applications, databases, and supportive infrastructure. An organization can run IVRs at home by purchasing the necessary software and hardware, or it can choose to go through an IVR hosting service which charges a monthly fee.
How does IVR System will help in your Business?
An IVR Software provides predictive voice feedback for appropriate conditions, keypad signal logic, access to relevant data, and potentially the ability to record voice input for subsequent use. Using computer telephony integration (CTI), IVR systems can call a person who can see data related to the collar on the display.
Specifications
Key Features of IVR Software for your Business
Overall and 360-degree views of customers data
Advanced ACD
Answering machine detection
Call back
Configurable messages/call scripts
Multilevel IVR Configuration
Barging/whispering
Progressive dialer Configuration
Voice logging/monitoring
Employee Call Tracking
Resources and Content Tracking
Accurate Sales Forecasting
Accounting / Contact Management
Increased customer retention and satisfaction
Promotes productive sales and marketing crew
Skilled area and relationship management
Automated Product Tracking
Quote management
Lead management
Reporting and dashboard
Organize sales and order process
Skilled sellers, inventory and order management
Customer Support Management
Whatsapp Marketing Configuration
Third Party API Integration
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