Product Overview
Contact Center Software
Contact Center Software is a technical tool that enhances the effectiveness and efficiency of a contact center organisations with a specific focus on communication between customers and contact center agents.
What is the Contact Center Software Solution?
Contact Center software gives you a wide range of communication channels to interact with customers, by single click at the same place, such as Click to call, Live chat, SMS, WhatsApp, & Video conferencing. Help desk team easily interact with the customer, make the history of work, check the previous work done by other agents.
Contact Center software provides the synchronized data to the agents, customer contacts and track previous activity, reporting key metrics & many more.
Specifications
Key features Contact Center Software
Overall and 360-degree views of customers data
Answering machine detection
Call back
Configurable messages/call scripts
Multilevel IVR Configuration
Progressive dialer Configuration
Voice logging/monitoring
Employee Call Tracking
Resources and Content Tracking
Accurate Sales Forecasting
Accounting / Contact Management
Increased customer retention and satisfaction
Sales & Lead Management
Automated Product Tracking
Task & Support ticket management
Reporting and dashboard
Organize sales and order process
Inventory and order management
Customer Support Management
Whatsapp Marketing Configuration
Third Party API Integration
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